Call Center Agent

Surib; Dayton (OH); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service and sales

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Surib in Dayton, OH is seeking a friendly and dependable Call Center Agent to assist customers by phone and respond to inquiries with professional support. You will identify customer needs and contribute to sales opportunities while maintaining quality service.

Ideal candidates have strong communication skills, a customer-focused attitude, and a willingness to learn through paid training and ongoing development within a collaborative team environment.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and active listening.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Strong problem-solving abilities.
• Comfortable communicating with customers by phone.
• Ability to remain organized while handling multiple responsibilities.
• Reliable, adaptable, and motivated to learn.
• Previous call center, customer service, retail, hospitality, or sales experience is a plus but not required.

Responsibilities

• Answer incoming customer calls and provide professional assistance.
• Respond to questions regarding products, services, and company offerings.
• Listen carefully to customers and identify their needs.
• Provide accurate and helpful information based on customer inquiries.
• Assist with routine customer questions and concerns.
• Recommend appropriate products or services based on customer needs.
• Follow up with customers when additional assistance is required.
• Support customer satisfaction and relationship-building initiatives.
• Maintain organized records of customer interactions and follow-ups.
• Communicate customer feedback and recurring concerns to team members.
• Support sales opportunities by providing product and service information.
• Collaborate with colleagues to achieve customer service and performance goals.
• Participate in ongoing training and professional development.

Skills

Call center

Verbal communication

Active listening

Customer focus

Problem solving

Phone etiquette

Multitasking

Job description

Job Summary

We are seeking a friendly and dependable Call Center Agent to assist customers, respond to inquiries, and provide professional support by phone. This role is ideal for individuals with strong communication skills who enjoy helping people, identifying customer needs, and developing valuable customer service and sales skills.

Responsibilities

• Answer incoming customer calls and provide professional assistance.
• Respond to questions regarding products, services, and company offerings.
• Listen carefully to customers and identify their needs.
• Provide accurate and helpful information based on customer inquiries.
• Assist with routine customer questions and concerns.
• Recommend appropriate products or services based on customer needs.
• Follow up with customers when additional assistance is required.
• Support customer satisfaction and relationship-building initiatives.
• Maintain organized records of customer interactions and follow-ups.
• Communicate customer feedback and recurring concerns to team members.
• Support sales opportunities by providing product and service information.
• Collaborate with colleagues to achieve customer service and performance goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Strong problem-solving abilities.
• Comfortable communicating with customers by phone.
• Ability to remain organized while handling multiple responsibilities.
• Reliable, adaptable, and motivated to learn.
• Previous call center, customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service and sales experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching