Call Center Agent

Dutuc; New York (NY); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Paid training

Career advancement

Professional development

Supportive team environment

Hands-on customer service

Job summary

Dutuc is seeking a dependable Call Center Agent to assist customers by phone, respond to inquiries, and provide professional support throughout each interaction. This role is ideal for someone with strong communication skills who enjoys helping people and identifying customer needs.

You will contribute to customer satisfaction, handle routine questions, and collaborate with teammates to reach service goals. Training and opportunities for growth are available in a supportive team environment.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Strong problem-solving abilities.
• Comfortable communicating with customers by phone.
• Good organizational and multitasking skills.
• Reliable, adaptable, and motivated to learn.
• Previous call center, customer service, sales, retail, or hospitality experience is a plus but not required.

Responsibilities

• Respond to questions regarding products, services, and company offerings.
• Provide accurate and helpful information based on customer inquiries.
• Assist with routine customer questions and concerns.
• Recommend appropriate products or services based on customer needs.
• Follow up with customers when additional assistance is required.
• Support customer satisfaction and relationship-building initiatives.
• Assist with customer outreach and lead generation activities.
• Maintain organized records of customer interactions and follow-ups.
• Communicate customer feedback and recurring concerns to team members.
• Support customer retention and business development initiatives.
• Collaborate with colleagues to achieve customer service and performance goals.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Active listening

Customer service

Problem solving

Phone communication

Organization

Multitasking

Adaptability

Education

High school diploma

Job description

About Us

Dutucbridges brand strategy, content, campaigns and growth under one calm,memorable identity. Above the water, sharp marketing. Underneath,relentless execution.

Job Summary

We are seeking a dependable and customer-focused Call Center Agent to assist customers by phone, respond to inquiries, and provide professional support throughout each interaction. This position is ideal for someone with strong communication skills who enjoys helping people, identifying customer needs, and developing valuable customer service and sales skills.

Responsibilities

• Respond to questions regarding products, services, and company offerings.
• Provide accurate and helpful information based on customer inquiries.
• Assist with routine customer questions and concerns.
• Recommend appropriate products or services based on customer needs.
• Follow up with customers when additional assistance is required.
• Support customer satisfaction and relationship-building initiatives.
• Assist with customer outreach and lead generation activities.
• Maintain organized records of customer interactions and follow-ups.
• Communicate customer feedback and recurring concerns to team members.
• Support customer retention and business development initiatives.
• Collaborate with colleagues to achieve customer service and performance goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Strong problem-solving abilities.
• Comfortable communicating with customers by phone.
• Good organizational and multitasking skills.
• Reliable, adaptable, and motivated to learn.
• Previous call center, customer service, sales, retail, or hospitality experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service and communication experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching