Call Center Agent

Talent Haven HR; Dayton (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid training

Career advancement

Professional development

Supportive team environment

Hands-on experience in customer comms

Growth opportunities

Employee recognition

Mentorship and coaching

Job summary

Talent Haven HR is seeking a Call Center Agent to engage with customers, answer inquiries, and provide helpful information about products and services. The role emphasizes confident communication, listening, and building customer relationships while developing professional skills.

The position supports a professional team environment with ongoing training, development opportunities, and performance-based growth within an organization that values customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Comfortable communicating with customers by phone.
• Strong problem-solving and interpersonal skills.
• Positive attitude and willingness to learn.
• Excellent organization and attention to detail.
• Reliable, adaptable, and self-motivated.
• Previous call center, customer service, retail, hospitality, or sales experience is a plus but not required.

Responsibilities

• Handle incoming and outgoing customer calls in a professional manner.
• Respond to customer questions about products and services.
• Explain product, service, and promotional information clearly.
• Assist customers with routine questions and concerns.
• Follow up with customers when additional assistance is needed.
• Identify customer interests and potential opportunities for additional products or services.
• Communicate customer feedback and recurring concerns to the team.
• Escalate complex issues to the appropriate team member.
• Provide a positive customer experience during every interaction.
• Collaborate with team members to achieve customer service and business goals.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Active listening

Phone communication

Problem-solving

Interpersonal skills

Attention to detail

Reliability

Adaptability

Self-motivation

Call center experience

Education

High school diploma or equivalent

Job description

Job Summary

We are seeking a motivated and professional Call Center Agent to communicate with customers, answer inquiries, and provide helpful information about products and services. This position is ideal for someone who communicates confidently, listens carefully, and enjoys helping customers while developing valuable communication and relationship-building skills.

Responsibilities

• Handle incoming and outgoing customer calls in a professional manner.
• Respond to customer questions about products and services.
• Explain product, service, and promotional information clearly.
• Assist customers with routine questions and concerns.
• Follow up with customers when additional assistance is needed.
• Identify customer interests and potential opportunities for additional products or services.
• Communicate customer feedback and recurring concerns to the team.
• Escalate complex issues to the appropriate team member.
• Provide a positive customer experience during every interaction.
• Collaborate with team members to achieve customer service and business goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Comfortable communicating with customers by phone.
• Strong problem-solving and interpersonal skills.
• Positive attitude and willingness to learn.
• Excellent organization and attention to detail.
• Reliable, adaptable, and self-motivated.
• Previous call center, customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer communication experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching