Customer Service Agent

Dutuc; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Dutuc in New York is seeking a friendly, entry-level Customer Service Agent to assist customers, answer questions, and provide product information. You will help build positive experiences and develop professional skills.

You will receive paid training, work with a supportive team, and have opportunities for career growth while contributing to everyday customer satisfaction and relationships.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal communication and listening skills.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude with a willingness to learn.
• Reliable and able to work in a fast-paced environment.

Responsibilities

• Answer questions regarding products, services, and offerings.
• Provide accurate information and assist with routine requests.
• Follow up with customers to ensure satisfaction.
• Maintain organized records of interactions.
• Represent the company professionally during interactions.
• Support outreach and promotional activities.

Skills

Verbal communication

Active listening

Customer-focused

Interpersonal skills

Problem solving

Time management

Organizational skills

Phone & in-person interaction

Adaptable & reliable

Learning-minded

Education

High school diploma or equivalent

Job description

About Us

Dutucbridges brand strategy, content, campaigns and growth under one calm,memorable identity. Above the water, sharp marketing. Underneath,relentless execution.

Job Summary

We are seeking a friendly and motivated Customer Service Agent to assist customers, answer questions, provide product and service information, and support positive customer experiences. This entry-level opportunity is ideal for someone who enjoys helping people, communicating clearly, solving routine concerns, and building strong customer relationships.

Responsibilities

• Answer questions regarding products, services, and company offerings.
• Provide accurate and helpful information.
• Assist customers with routine questions, requests, and concerns.
• Recommend appropriate products or services based on customer needs.
• Follow up with customers to ensure a positive experience.
• Support customer satisfaction and relationship-building initiatives.
• Assist with customer outreach and promotional activities.
• Maintain organized records of customer interactions and follow-ups.
• Communicate customer feedback to appropriate team members.
• Collaborate with colleagues to support daily customer service goals.
• Represent the company professionally during customer interactions.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Strong interpersonal and problem-solving skills.
• Good organizational and time management abilities.
• Comfortable interacting with customers in person and by phone.
• Reliable, adaptable, and motivated to learn.
• Previous customer service, sales, retail, hospitality, or related experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching