Call Center - Appointment Setter

Mattengas Goombas Pizzeria, LLC; Arizona; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

PTO

Health Benefits

401(k) with employer match

Job summary

WinChoice is seeking an Entry-Level Call Center - Appointment Setter to help drive revenue by initiating outbound calls to prospective clients and qualifying leads. The role focuses on overcoming objections and scheduling appointments for the sales team to sustain a healthy pipeline.

Ideal candidates possess a high school diploma, strong communication skills, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Strong interpersonal skills and a professional phone demeanor.
• Ability to work in a fast-paced environment and meet targets.
• Basic computer skills and familiarity with CRM systems.

Responsibilities

• Make outbound calls to high-quality, company-provided leads using approved systems.
• Engage prospects in professional, customer-focused conversations to assess their needs and interest.
• Set confirmed appointments for outside sales representatives to ensure a steady sales pipeline.
• Effectively overcome objections while maintaining professionalism and building rapport.
• Meet or exceed daily, weekly, and monthly appointment-setting and productivity goals.
• Follow company call scripts and adhere to all compliance and quality guidelines.
• Accurately document all calls, outcomes, and prospect interactions in the CRM system.

Skills

Interpersonal skills

Phone etiquette

Target-driven

Fast-paced work

Education

High school diploma or equivalent

Tools

CRM systems

Job description

The Entry-Level Call Center - Appointment Setter is vital in generating revenue by initiating outbound calls to prospective clients. This role focuses on qualifying leads, overcoming objections, and scheduling appointments for the sales team, contributing directly to the company's growth and customer engagement efforts.

Key Responsibilities

• Make outbound calls to high-quality, company-provided leads using approved systems
• Engage prospects in professional, customer-focused conversations to assess their needs and interest
• Set confirmed appointments for outside sales representatives to ensure a steady sales pipeline
• Effectively overcome objections while maintaining professionalism and building rapport
• Meet or exceed daily, weekly, and monthly appointment-setting and productivity goals
• Follow company call scripts and adhere to all compliance and quality guidelines
• Accurately document all calls, outcomes, and prospect interactions in the CRM system

Required Qualifications

• High school diploma or equivalent
• Strong interpersonal skills and a professional phone demeanor
• Ability to work in a fast-paced environment and meet targets
• Basic computer skills and familiarity with CRM systems

Preferred Qualifications

• Previous experience in a call center or customer service role
• Experience with appointment setting or lead qualification
• Knowledge of sales processes and techniques
• Self-motivated with a proactive attitude
• Ability to handle rejection and persist through challenges

Company Overview

What started as a small operation in Mountain Pine, AR has grown into a nationwide leader, proudly serving homeowners in 13 states and growing! We're more than just installers; we're manufacturers. That means when you choose WinChoice, you're getting American-made windows, crafted right here in the USA, designed specifically for the local climate and built to last a lifetime. Our commitment goes beyond just products; it's about people. We're dedicated to doing the right thing, serving with integrity, and ensuring every homeowner in America feels proud of where they live. From your first free consultation to the final installation and beyond, we stand by our work with a comprehensive lifetime warranty.

Mission

To be the premier organization dedicated to delivering the highest employee and customer experience in our industry.

Vision

We're not just in the home improvement business; we're in the life improvement business. Our mission is to transform homes, lives, and communities by providing trusted, high-quality window and roofing solutions. We believe in helping you create a more comfortable, beautiful, and valuable home, making the process easier, more affordable, and more trustworthy than ever before, for every homeowner in the United States of America. Our core values of integrity, quality, and customer satisfaction guide every project, from the smallest repair to a complete home transformation.

Culture

Our culture is built on grit and fortitude. We work hard and expect a lot from each other because we care about winning together. We hold one another accountable, but we also step up to support each other when it counts.We keep things casual and real. We joke around, we move fast, and we do not take ourselves too seriously. At the same time, we take our work seriously. Everyone here is expected to show up, follow through, and contribute.We care about each other beyond the job. We celebrate wins together and we show up for each other during the tough seasons too. If you want to be part of a team that pushes you, supports you, and feels like a group of people who truly have your back, you will fit right in.

Our Values

At WinChoice, our values define who we are and how we work. We believe in collaboration, fostering clear communication, active engagement, and a team-first mindset that seeks input from others. We practice humility by remaining open-minded, coachable, and willing to learn and grow through constructive feedback. We operate with integrity, doing the right thing even when no one is watching and staying true to our commitment to quality, honesty, and hard work. We value proactivity, taking initiative and creating intentional steps that set the WinChoice team up for long-term success while solving problems before they become obstacles. Above all, we demonstrate dedication by consistently following through on our processes and commitments in pursuit of our vision, our team’s success, and our personal growth.

Humility

Integrity

Proactivity

Dedication

For all full time W2 employees we are proud to offer a competitive benefits package designed to support our team members both personally and professionally.Paid Time Off (PTO)Health Benefits: Medical, Dental, Vision, Life Insurance, and Short-Term Disability.We offer a 401(k) retirement plan with a 4% employer match. Employees are eligible to begin contributing after 6 months (180 days) of employment.

401k Matching

Health

Vision

Life Insurance

Short-Term Disability