Call Center Representative (Inside Sales)

Improveit Home Remodeling; Columbus (OH); On-site; USD 63,039,000 - 80,231,000; Full time

Benefits offered by this job

Competitive compensation

Medical and dental insurance options

401k retirement savings plan

Paid vacation and personal days

Career advancement options

Professional training and coaching

No travel

Job summary

Improveit Home Remodeling is seeking a Call Center Sales Specialist for an on-site role in Columbus, OH. You will contact homeowners who expressed interest to schedule in-home demonstrations and price estimates, supported by comprehensive training and coaching.

Join a performance-based environment with competitive compensation, benefits, and opportunities for career advancement. The role requires evenings and weekend availability and a minimum of 3 years in call center/inside sales.

Qualifications

• Minimum of 3 years Call Center/Inside Sales experience required.
• Ability to follow a script and have persuasive conversations.
• Strong verbal communication skills and goal-driven mindset.
• Comfortable with performance-based targets and schedules.

Responsibilities

• Call homeowners to set appointments for in-home demos and price estimates.
• Engage customers with product knowledge and overcome objections.
• Maintain and update customer records using CRM tools.

Skills

Call center experience

Inside sales

Persuasive communication

Objection handling

Verbal communication

Self-motivated

Evenings/weekends availability

Tools

CRM familiarity

Job description

35-Year-Old, award-winningHome Improvement leader expanding its Call Centerto meet continuing customer demand.

This is an on-site role for the person who wants to grow their Sales career and their income.

We are seeking a highly motivated Call Center Sales Specialist that is driven and wants to make an above-average income foranew openingin our performance-driven environment. You bring your competitive spiritand can-do attitude; we’ll supply the training and the contacts.

In this role, you will call homeowners who have expressed interest in our services to set appointments for in-home demonstrations and price estimates. You’ll receive complete training on how to speak knowledgeably about our replacement window and bathroom remodeling services and help homeowners discover benefits such as increased home resale value and energy savings.

We give our Call Center Sales Specialistsa competitive edge through comprehensive training, targeted 1:1 coaching, and continuous mentoring so they learn, earn, and thrive in their sales careers.

Our turnover is very low due to the quality of our training, coaching, and opportunities we provide to those who qualify.

Call Center Sales SpecialistBenefits:

• Competitive Compensation (Unlimited Earning Potential)
• $15/hr + Commission - Total Compensation $22-$28 hourly
• Medical and Dental Insurance Options
• 401k Retirement Saving Plan
• Paid Vacation and Personal Days
• Professional State of the Art Call Center
• Upbeat, Positive Work Environment
• Career Advancement Options
• NO travel
• Professional Quality Training and Ongoing Coaching

Call Center Sales Specialist Qualifications:

• Comfortable with performance-based goals
• Ability to follow a script and have persuasive conversations
• Demonstrated ability to uncover need and overcome objections
• Strong verbal communications skills
• Competitive and highly self-motivated
• Driven, with a strong desire to succeed
• Thrive in a fast-paced, performance-based environment
• Strong computer proficiency
• Ability to work some evenings and weekends
• Minimum of 3 years Call Center/Inside Sales experience, required
• Experience in Collections or related fields, is a plus

About Improveit! Home Remodeling:

Serving the needs of homeowners since 1989, Improveit! Home Remodeling is a leading, continuously growing, replacement contracting company headquartered in Columbus Ohio. Markets served include Columbus, Dayton, Cincinnati, Louisville/Lexington and Southern Indiana. We specialize in replacement windows, bathroom remodeling, and walk-in safety tubs. BBB-Accredited with an A+ rating and 21-time Consumers’ Choice Awards Winners, we’ve completed over 60,000 jobs, and one in four is for a repeat customer.

We foster a culture focused on winning and our passion is deeply rooted in continuous improvement. We seek leaders who are interested in developing leaders. For us, “Improveit” is more than a name – it’s an attitude that governs all that we do for our staff, our customers, and our communities.