Call Center Agent

Exelare; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Exelare in Dayton, OH is seeking a motivated Call Center Agent to assist customers by phone, answer questions, and provide product and service information. You will support customer engagement initiatives and help build positive relationships.

The role emphasizes clear communication, problem-solving, and reliable multitasking. Ideal candidates are friendly, patient, and eager to learn, with a focus on delivering excellent service and contributing to a supportive team environment.

Qualifications

• High school diploma or equivalent is required.
• Strong verbal communication and active listening skills are essential.
• Friendly, patient, and professional demeanor with a customer-focused attitude.
• Comfortable communicating with customers by phone.
• Strong problem-solving abilities and good organizational/multitasking skills.
• Reliable, adaptable, and motivated to learn.
• Experience in call center or customer service roles is a plus but not required.

Responsibilities

• Respond to incoming customer calls in a friendly and professional manner.
• Provide accurate information about products, services, and company offerings.
• Listen carefully to customers and identify their needs.
• Recommend appropriate products or services based on customer needs.
• Assist customers with routine questions and service requests.
• Follow up with customers and prospective customers when appropriate.
• Communicate promotional information clearly and professionally.
• Support customer satisfaction and relationship-building initiatives.
• Assist with customer outreach and lead generation activities.
• Escalate customer concerns to appropriate team members when necessary.
• Communicate customer feedback and recurring questions to the team.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Active listening

Customer focus

Phone communication

Problem solving

Organizational skills

Multitasking

Reliability

Adaptability

Learning mindset

Education

High school diploma or equivalent

Job description

Job Summary

We are seeking a motivated Call Center Agent to assist customers by phone, answer questions, provide product and service information, and support customer engagement initiatives. This role is ideal for individuals with strong communication skills who enjoy helping people, solving problems, and developing valuable customer service and professional experience.

Responsibilities

• Respond to incoming customer calls in a friendly and professional manner.
• Provide accurate information about products, services, and company offerings.
• Listen carefully to customers and identify their needs.
• Recommend appropriate products or services based on customer needs.
• Assist customers with routine questions and service requests.
• Follow up with customers and prospective customers when appropriate.
• Communicate promotional information clearly and professionally.
• Support customer satisfaction and relationship-building initiatives.
• Assist with customer outreach and lead generation activities.
• Escalate customer concerns to appropriate team members when necessary.
• Communicate customer feedback and recurring questions to the team.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Comfortable communicating with customers by phone.
• Strong problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and motivated to learn.
• Previous call center, customer service, sales, retail, or hospitality experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching