Call Center Agent

Avalonvi; Austin (TX); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Ongoing mentorship and coaching

Job summary

Avalonvi in Austin, TX is seeking a motivated Call Center Agent to assist customers and respond to inquiries about products and services. This entry-level role is ideal for someone with strong communication skills who enjoys helping people and gaining valuable customer service experience.

Responsibilities include answering questions, providing product information, and supporting outreach and lead generation while maintaining accurate records and contributing to a positive customer experience.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Comfortable communicating with customers by phone.
• Customer-focused attitude.
• Strong problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and motivated to learn.
• Previous call center, customer service, retail, hospitality, or sales experience is a plus but not required.

Responsibilities

• Respond to customer inquiries in a friendly and professional manner.
• Provide accurate information about products and services.
• Assist customers with routine questions and service requests.
• Follow up with customers and prospective customers when appropriate.
• Support customer satisfaction and relationship-building initiatives.
• Communicate promotional information clearly and professionally.
• Assist with customer outreach and lead generation activities.
• Maintain accurate records of customer interactions and follow-ups.
• Escalate customer concerns to appropriate team members when necessary.
• Communicate customer feedback and recurring questions to the team.
• Collaborate with colleagues to meet customer service and performance goals.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Active listening

Customer-focused

Organizational skills

Multitasking

Problem-solving

Adaptability

Education

High school diploma

Job description

About Us

AtAvalonvi, we specialize in strategic, real-world marketing solutionsthat help brands connect with people where it matters most — face toface, in physical spaces, and through impactful brand experiences.Frombrand positioning to on-the-ground campaigns, we bring ideas to lifebeyond screens.

Job Summary

We are seeking a motivated Call Center Agent to assist customers, respond to inquiries, and provide professional information about products and services. This entry-level opportunity is ideal for someone with strong communication skills who enjoys helping people and developing valuable customer service and professional experience.

Responsibilities

• Respond to customer inquiries in a friendly and professional manner.
• Provide accurate information about products and services.
• Assist customers with routine questions and service requests.
• Follow up with customers and prospective customers when appropriate.
• Support customer satisfaction and relationship-building initiatives.
• Communicate promotional information clearly and professionally.
• Assist with customer outreach and lead generation activities.
• Maintain accurate records of customer interactions and follow-ups.
• Escalate customer concerns to appropriate team members when necessary.
• Communicate customer feedback and recurring questions to the team.
• Collaborate with colleagues to meet customer service and performance goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Comfortable communicating with customers by phone.
• Customer-focused attitude.
• Strong problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and motivated to learn.
• Previous call center, customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Ongoing mentorship and coaching