Call Center Agent

Walker Property Services, LLC; Town of Florida (NY); On-site; USD 21,352 - 24,796; Full time

Benefits offered by this job

Competitive pay

Paid vacation

7 paid holidays

Performance bonuses

Health insurance

401(k) matching

Referral bonuses

Job summary

A property maintenance service provider is seeking Customer-Focused Call Center Agents in New York. In this role, you will handle inbound and outbound maintenance requests, track work orders, and ensure high-quality service. The ideal candidate has a strong customer service background, excellent communication skills, and a detail-oriented approach. This position offers competitive pay and a comprehensive benefits package, including health insurance and 401(k) matching.

Qualifications

• Prior experience in customer service or call centers preferred.
• Ability to work with standard computer systems.
• Familiarity with general contracting terminology preferred.

Responsibilities

• Answer inbound calls and make outbound calls related to maintenance service requests.
• Accurately log and document maintenance requests.
• Dispatch appropriate vendors based on the nature of the issue.

Skills

Customer service experience

Strong attention to detail

Problem-solving skills

Communication skills

Organizational skills

Tools

CRM software

Dispatch software

Email

Job description

Overview

We are seeking Customer-Focused Call Center Agents to handle inbound and outbound maintenance requests with professionalism and efficiency. In this role, you will be responsible for dispatching vendors or internal crews, tracking work orders, and ensuring each job is completed with accuracy and high-quality service. You will serve as a critical quality control checkpoint, managing the entire lifecycle of each request, from the initial call to final client follow-up, ensuring client satisfaction and operational excellence. Strong communication, organization, and problem-solving skills are essential to succeed in this role.

Responsibilities

• Answer inbound calls and make outbound calls related to maintenance service requests in a courteous and professional manner.
• Accurately log and document maintenance requests in the system, ensuring all relevant information is captured.
• Dispatch appropriate vendors or internal maintenance crews based on the nature of the issue and availability.
• Monitor and track the status of each work order from initiation to completion, ensuring timely updates and resolution.
• Act as a quality control checkpoint, verifying that all services meet established standards before closing requests.
• Communicate effectively with clients, vendors, and internal teams to provide updates and ensure clear expectations.
• Follow up with clients after service completion to confirm satisfaction and address any remaining concerns.
• Identify and escalate urgent or unresolved issues to the appropriate personnel as needed.
• Maintain accurate records and reports related to maintenance activities and outcomes.
• Continuously seek ways to improve service efficiency, accuracy, and customer satisfaction.

Qualifications

• Prior experience in customer service, call centers, or administrative coordination is preferred.
• Strong attention to detail and organizational skills.
• Comfortable working with standard computer systems (CRM, email, dispatch software).
• Analytical problem solver — able to think ahead and prevent issues.
• A strong sense of responsibility, teamwork, and pride in doing careful work.
• Familiarity with general contracting or trade terminology (plumbing, electrical, etc.) preferred.
• Prior roles where you handled client follow-ups or customer issue resolution.

Benefits

• Competitive pay
• Paid vacation
• 7 paid holidays
• Performance bonuses
• Health insurance
• 401(k) matching
• Referral bonuses

Compensation

$15.50 - $18 hourly