Customer Service Specialist

WizeHire, Inc; Independence (MO); On-site; USD 23,866 - 33,992; Full time

Job summary

Penner Property Management in Independence, Missouri is seeking an enthusiastic customer service representative to enhance the customer experience. The role involves addressing customer inquiries and complaints, coordinating maintenance requests, and ensuring customer satisfaction through effective communication.

Ideal candidates should exhibit exceptional listening, organizational, and communication skills, and possess a high school diploma. Prior experience in maintenance coordination is preferred. This position offers a compensation of $21 per hour.

Qualifications

• Strong knowledge of customer interface and interaction.
• Previous experience in maintenance coordination preferred.
• Ability to work independently and manage multiple tasks effectively.

Responsibilities

• Provide thorough follow-ups to customer interactions.
• Maintain customer accounts and update with new information.
• Document and report maintenance issues in detail.
• Dispatch maintenance requests to appropriate vendors.
• Conduct systematic follow-ups on open work orders.

Skills

Exceptional communication

Listening skills

Problem-solving skills

Organizational skills

Interpersonal skills

Proficient in Microsoft Office

Education

High school diploma or equivalent

Job description

We’re looking for an enthusiastic, highly motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in customer service and preferably in a maintenance department, dispatch, and follow‑up. Skills required are exceptional communication, listening, and problem‑solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast‑paced work environment, we want to hear from you!

Responsibilities

• Provide thorough follow‑ups to customer interactions, ensuring customer satisfaction
• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
• Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
• Maintain customer accounts and update with new account information as needed
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Assist residents with day‑to‑day maintenance, repairs, and inquiries
• Document and report maintenance issues in detail, ensuring accurate information is provided to vendors
• Dispatch maintenance requests to appropriate vendors and track progress
• Conduct systematic and routine follow‑ups on open work orders to ensure timely resolution
• Perform property walk‑throughs to identify maintenance needs and enhance overall property condition
• Process move‑in check‑in sheets and ensure all necessary repairs are completed before new residents arrive
• Continuously seek and evaluate potential new vendors to expand our vendor list and improve service quality

Qualifications

• Strong knowledge of customer interface and interaction
• Excellent active listening, interpersonal, and communication skills
• High school diploma or equivalent
• Previous experience in maintenance coordination preferred
• Strong organizational and communication skills
• Ability to work independently and manage multiple tasks effectively
• Proficiency in using Microsoft Office
• A proactive attitude and a commitment to customer service and company growth

Compensation

$21 hourly