Contact Center Agent

SkyBridge Resources; Kentucky; On-site; USD 22,000 - 29,000; Full time

Job summary

SkyBridge Resources is seeking a dependable and customer-focused Contact Center Agent to handle inbound and outbound calls, resolve questions, and provide accurate support.

This role focuses on healthcare, referrals, health insurance, billing, claims, credentialing, and general inquiries. Training lasts 6–8 weeks, with shifts assigned and pay between $16 and $21 per hour, depending on location and experience.

Qualifications

• High school diploma or GED required.
• Healthcare, health insurance, and referral experience required.
• Previous customer service or call center experience preferred.
• Strong communication, problem-solving, and computer skills.
• Ability to navigate multiple systems in a fast-paced environment.
• Professional, dependable, and receptive to coaching.

Responsibilities

• Handle approximately 50–70 inbound and outbound calls per day.
• Identify customer needs through active listening and effective questioning.
• Assist with healthcare, referrals, health insurance, billing, claims, credentialing, and general customer inquiries.
• Resolve issues when possible and expand complex concerns appropriately.
• Complete outbound follow-ups and accurately document all interactions.
• Provide basic portal/system navigation and troubleshooting assistance.
• Meet established quality, productivity, and schedule-adherence standards.
• Participate in training, coaching, and team meetings.

Skills

Communication skills

Active listening

Problem solving

Computer skills

Education

High School Diploma or GED

Job description

We are seeking a dependable and customer-focused Contact Center Agent to handle inbound and outbound calls, resolve customer questions, and provide professional, accurate support.

Responsibilities

• Handle approximately 50–70 inbound and outbound calls per day.
• Identify customer needs through active listening and effective questioning.
• Assist with healthcare, referrals, health insurance, billing, claims, credentialing, and general customer inquiries.
• Resolve issues when possible and expand complex concerns appropriately.
• Complete outbound follow-ups and accurately document all interactions.
• Provide basic portal/system navigation and troubleshooting assistance.
• Meet established quality, productivity, and schedule-adherence standards.
• Participate in training, coaching, and team meetings.

Qualifications

• High school diploma or GED required.
• Healthcare, health insurance, and referral experience required.
• Previous customer service or call center experience preferred.
• Strong communication, problem-solving, and computer skills.
• Ability to navigate multiple systems in a fast-paced environment.
• Professional, dependable, and receptive to coaching.

Schedule & Compensation

• Pay: $16–$21/hour based on location and experience.
• Training: 6–8 weeks; attendance is required.
• Must be available for the full training period and assigned shift.