Call Center Agent

Bocatti Experience; Miami (FL); Hybrid; USD 23,000 - 36,000; Part time

Benefits offered by this job

Flexible scheduling

Opportunities for events

Supportive team environment

Job summary

Bocatti Experience is looking for a dedicated Call Center Agent to handle inbound and outbound customer communications in Miami. This role involves assisting clients with inquiries, reservations, and providing exceptional customer support.

The ideal candidate should possess strong communication skills and a professional phone etiquette. You will be part of a supportive team, working flexible hours and assisting at various events.

Qualifications

• Previous call center, customer service, or administrative experience preferred.
• Strong verbal communication and interpersonal skills required.
• Basic computer proficiency and data entry skills.

Responsibilities

• Answer inbound calls and respond to customer inquiries professionally.
• Make outbound calls for booking confirmations and follow-ups.
• Assist customers with scheduling and booking requests.
• Document customer interactions and maintain accurate records.
• Resolve basic customer concerns or elevate issues when necessary.
• Coordinate with booking, event, and operations teams.

Skills

Communication skills

Data entry

Customer service

Multitasking

Job description

About Us

Bocatti Experience is a hospitality and events company specializing in catering services, private events, and curated dining experiences. We are committed to delivering excellent customer support and seamless client communication throughout the booking and event process.

Position Overview

The Call Center Agent is responsible for handling inbound and outbound customer communications, assisting clients with inquiries, reservations, and service information. This role requires professionalism, strong communication skills, and the ability to provide exceptional customer support.

Responsibilities

• Answer inbound calls and respond to customer inquiries professionally
• Make outbound calls for booking confirmations, follow-ups, and client support
• Assist customers with scheduling and booking requests
• Document customer interactions and maintain accurate records
• Resolve basic customer concerns or elevate issues when necessary
• Coordinate with booking, event, and operations teams
• Follow company communication standards and procedures

Qualifications

• Previous call center, customer service, or administrative experience preferred
• Strong verbal communication and interpersonal skills
• Basic computer proficiency and data entry skills
• Ability to multitask in a fast-paced environment
• Professional phone etiquette
• Reliable, organized, and customer-focused

Benefits

• Flexible scheduling
• Opportunities to work at various events
• Supportive team environment

Schedule & Compensation

Schedule: Monday-Friday with occasional weekend support

Shift Length: 6-8 hours

Pay: $17.00 - $26.00 per hour, depending on experience