Call Center Agent

Bocatti Experience; San Antonio (TX); Hybrid; USD 23,000 - 36,000; Full time

Benefits offered by this job

Flexible scheduling

Supportive team environment

Opportunities to work at various event

Job summary

Bocatti Experience is seeking a Call Center Agent to join our team. The role involves handling inbound and outbound customer communications to assist clients with inquiries, reservations, and service information. Strong communication skills and professionalism are a must.

The position offers flexible scheduling, with work primarily on weekdays and occasional weekends. Pay ranges from $17.00 to $26.00 per hour based on experience, providing opportunities for growth in a supportive team

Qualifications

• Previous call center, customer service, or administrative experience preferred.
• Strong verbal communication and interpersonal skills are essential.
• Ability to multitask in a fast-paced environment while maintaining professionalism.

Responsibilities

• Answer inbound calls and respond to customer inquiries professionally.
• Make outbound calls for booking confirmations and follow-ups.
• Document customer interactions and maintain accurate records.
• Coordinate with booking, event, and operations teams.

Skills

Customer service experience

Communication skills

Data entry skills

Multitasking

Professional phone etiquette

Job description

About Us

Bocatti Experience is a hospitality and events company specializing in catering services, private events, and curated dining experiences. We are committed to delivering excellent customer support and seamless client communication throughout the booking and event process.

Position Overview

The Call Center Agent is responsible for handling inbound and outbound customer communications, assisting clients with inquiries, reservations, and service information. This role requires professionalism, strong communication skills, and the ability to provide exceptional customer support.

Responsibilities

• Answer inbound calls and respond to customer inquiries professionally
• Make outbound calls for booking confirmations, follow-ups, and client support
• Assist customers with scheduling and booking requests
• Document customer interactions and maintain accurate records
• Resolve basic customer concerns or elevate issues when necessary
• Coordinate with booking, event, and operations teams
• Follow company communication standards and procedures

Qualifications

• Previous call center, customer service, or administrative experience preferred
• Strong verbal communication and interpersonal skills
• Basic computer proficiency and data entry skills
• Ability to multitask in a fast-paced environment
• Professional phone etiquette
• Reliable, organized, and customer-focused

Benefits

• Flexible scheduling
• Opportunities to work at various events
• Supportive team environment

Schedule & Compensation

Schedule: Monday-Friday with occasional weekend support

Shift Length: 6-8 hours

Pay: $17.00 - $26.00 per hour, depending on experience