Event Hospitality Concierge | Reservations & Guest Support

Bocatti Experience; Miami (FL); Hybrid; USD 25,000 - 40,000; Full time

Benefits offered by this job

Flexible scheduling

Opportunities to work at events

Supportive team environment

Job summary

Bocatti Experience, a hospitality and events company in Miami, FL, is seeking a dependable Customer Service Representative. This role serves as a key contact for clients and guests, handling inquiries, reservations, and general support to ensure a positive experience.

The ideal candidate will possess strong communication skills and the ability to multitask while remaining organized. Flexible scheduling and opportunities to work at various events are offered as part of the job.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Ability to multitask and remain organized.
• Comfortable using basic computer systems and scheduling tools.
• Ability to work evenings and weekends as required.
• Professional demeanor and problem-solving mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist with reservations, bookings, and basic scheduling support.
• Address customer questions and concerns in a professional manner.
• Document customer interactions and update internal records.
• Coordinate with event, kitchen, and service teams as needed.
• Support front-of-house operations during events when required.
• Follow company policies and customer service standards.

Skills

Communication skills

Multitasking

Organization

Problem-solving

Education

High school diploma or equivalent

Tools

Computer systems

Scheduling tools

Job description

Bocatti Experience, a hospitality and events company in Miami, FL, is seeking a dependable Customer Service Representative. This role serves as a key contact for clients and guests, handling inquiries, reservations, and general support to ensure a positive experience.

The ideal candidate will possess strong communication skills and the ability to multitask while remaining organized. Flexible scheduling and opportunities to work at various events are offered as part of the job.