(CSR) - Customer Service Representative

Bocatti Experience; Houston (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Flexible scheduling

Opportunities at various events

Supportive team environment

Job summary

Bocatti Experience is seeking a Customer Service Representative in Houston to be a primary contact for clients and guests, handling inquiries, reservations, and event-related questions. You will maintain a positive, professional experience and coordinate with event and service teams.

The role requires strong communication, multitasking, and availability to work evenings and weekends, with opportunities across dining experiences and events. This position can be full-time or part-time.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized.
• Comfortable using basic computer systems and scheduling tools.
• Willingness to work evenings and weekends.
• Professional demeanor and problem-solving mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist with reservations, bookings, and basic scheduling support.
• Address customer questions and concerns in a professional manner.
• Document customer interactions and update internal records.
• Coordinate with event, kitchen, and service teams as needed.
• Support front-of-house operations during events when required.
• Follow company policies and customer service standards.

Skills

Customer service

Communication skills

Multitasking

Scheduling tools

Education

High school diploma

Tools

Scheduling tools

Job description

About Us

Bocatti Experience is a hospitality and events company offering curated dining experiences, catering services, and private events. We are committed to providing a professional and welcoming experience for every client and guest. We are currently seeking a dependable Customer Service Representative to support our operations in Houston.

Position Overview

The Customer Service Representative serves as a primary point of contact for clients and guests. This role focuses on assisting with inquiries, reservations, event-related questions, and general customer support while ensuring a positive and professional experience.

Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Assist with reservations, bookings, and basic scheduling support
• Address customer questions and concerns in a professional manner
• Document customer interactions and update internal records
• Coordinate with event, kitchen, and service teams as needed
• Support front-of-house operations during events when required
• Follow company policies and customer service standards

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills
• Ability to multitask and remain organized
• Comfortable using basic computer systems and scheduling tools
• Ability to work evenings and weekends as required
• Professional demeanor and problem-solving mindset

Schedule & Compensation

• Employment Type: Full-time or part-time
• Schedule:Typical workdays Monday-Friday
• Standard shifts: 8 hours

Benefits

• Flexible scheduling
• Opportunities to work at various events
• Supportive team environment