Call Center Agent

NotifyMD, Inc.; Las Vegas (NV); On-site; USD 25,000 - 30,000; Part time

Job summary

notifyMD is seeking a Part Time Call Center Agent to provide friendly, professional support to our clients' customers from a home-based setup. You will handle inbound calls, gather information, and route or document issues.

Ideal candidates have strong English, good attendance, 35 WPM, Windows 11, reliable broadband, and a headset. Bilingual Spanish/English is a plus. Training is 1-2 weeks; then set schedule.

Qualifications

• A welcoming voice with an upbeat tone.
• Strong command of the English language with good spelling and grammar.
• Computer skills in a Windows based environment.
• Good attendance.
• The ability to type 35 words per minute or more.
• Broadband Internet - you must pass our speed test.
• A Windows 11 PC or laptop (No Macs/Apple products, Chromebooks, or tablets) with a direct Ethernet connection (no wi-fi or satellite).
• 1 GB of available space.
• Screen display resolution of 1600 x 900 (Dual monitors preferred).
• USB wired headset (no Bluetooth) with a microphone.
• Bilingual in Spanish/English is a plus!

Responsibilities

• Professionally handle incoming calls in a high-volume environment.
• Greet callers, provide and request required information, transfer calls, or take messages as necessary.
• Work on our state-of-the-art call processing system and be trained on a variety of call center tools to help properly prioritize customer needs.
• We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls.

Job description

Part Time Call Center Agent
notifyMD

Call Center Agents at notifyMD provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services, while adhering to our metrics. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client. Customer service experience is a plus but not required.

This is a work from home position.

Your job will be to professionally handle incoming calls in a high-volume environment, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls.

To be considered for this role, you must have the following and meet our remote requirements:

• A welcoming voice with an upbeat tone
• Strong command of the English language with good spelling and grammar
• Computer skills in a Windows based environment
• Good attendance
• The ability to type 35 words per minute or more
• Broadband Internet - you must pass our speed test
• A Windows 11 PC or laptop (No Macs/Apple products, Chromebooks, or tablets) with a direct Ethernet connection (no wi-fi or satellite)
• 1 GB of available space
• Screen display resolution of 1600 x 900 (Dual monitors preferred)
• USB wired headset (no Bluetooth) with a microphone
• Bilingual in Spanish/English is a plus!

Compensation: $20 / Hour

Shifts Offered:

• Part Time Schedules ranging from 14.5-19.5 hours
• Various set schedules
• One weekend day is required (Sat or Sun) and holidays

Training will last approximately 1-2 weeks. Once training is complete, you will move to your new set schedule.

notifyMD is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.