Call Center Agent

Notifymd; Chesapeake (VA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

ESOP

Health Coverage (Medical, Dental, Visſ

401(k) with employer match

Paid Time Off (PTO)

Life Insurance

Job summary

notifyMD is hiring a Full-Time Call Center Agent in Chesapeake, VA (In-Office). You will handle high-volume calls with empathy, collect and route messages accurately, and enter data precisely. The role requires clear English communication, basic Windows skills, and reliable attendance.

Training is provided, and weekend shifts are required. This position offers a supportive team culture, ESOP options, health coverage, a 401(k) with match, PTO, and life insurance benefits as part of a competitive

Qualifications

• Upbeat, clear, and professional phone demeanor.
• Strong written and verbal English skills.
• Basic proficiency with Windows-based computer systems.
• Typing speed of at least 35 WPM.
• Dependable attendance and a strong dedication to quality work.
• Availability to work one weekend day per week and scheduled holidays.

Responsibilities

• Deliver friendly, professional, and empathetic customer service during high-volume incoming calls.
• Accurately collect, verify, and route message details to clients.
• Enter caller data efficiently into our system with a high degree of precision.
• Meet and exceed core metrics, including scheduled adherence, average call wrap-up times, and QA standards.

Skills

Phone etiquette

English proficiency

Windows basics

Typing 35 WPM

Weekend availability

Dependable attendance

Job description

Full-Time Call Center Agent
Company: notifyMD l Location: Chesapeake, VA (In-Office) l Pay: $17.50/hr
Schedule: 40 hrs/week (10-hr shifts) l Requires working one weekend day (Saturday or Sunday) and holidays

At notifyMD, we foster a compassionate, supportive, and team-oriented work culture. We deliver top-tier answering and customer service solutions to a wide range of clients, including medical offices, property management companies, and professional firms.

If you are an empathetic communicator who thrives in a positive, fast-paced environment, we want to hear from you! No prior experience is necessary! We offer complete, paid training from day one to ensure your success.

Day-to-day:

• Deliver friendly, professional, and empathetic customer service during high-volume incoming calls.
• Accurately collect, verify, and route message details to clients.
• Enter caller data efficiently into our system with a high degree of precision.
• Meet and exceed core metrics, including scheduled adherence, average call wrap-up times, and Quality Assurance (QA) standards.

Requirements:

• Upbeat, clear, and professional phone demeanor.
• Strong written and verbal English skills (correct grammar and spelling required).
• Basic proficiency with Windows-based computer systems.
• Typing speed of at least 35WPM.
• Dependable attendance and a strong dedication to quality work.
• Availability to work one weekend day per week and scheduled holidays.

Benefits and Perks:

• Employee Stock Ownership Plan (ESOP): Become an owner and share in company growth!
• Health Coverage: Medical, Dental, and Vision insurance options.
• Retirement and Security: 401(k) with employer match and free Life Insurance.
• Time Off and Support: Paid Time Off (PTO) and legal assistance programs.

notifyMD is an Equal Opportunity Employer.