Call Center Representative

notifyMD; Chesapeake (VA); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Employee Stock Ownership

Medical/Dental/Vision

Paid Vacation

401K with company match

Life Insurance

Legal Assistance

Job summary

notifyMD is seeking an Overnight Call Center Representative in Chesapeake, VA. You will handle a high volume of inbound calls, ensuring messages are captured accurately and routed to the right teams. Training on our internal call processing systems and tools is provided.

This is an inbound-only role with no telemarketing, and it requires strong English communication and a minimum 35 WPM typing speed. Full-time, overnight shifts (40 hours/week) with one weekend day and holidays.

Qualifications

• Inbound calls handling experience required.
• Strong command of English in written and spoken form.
• Typing speed of at least 35 WPM and accuracy expected.

Responsibilities

• Manage a high volume of inbound calls and document messages accurately.
• Route messages to appropriate teams and ensure timely follow-up.
• Receive training on internal call processing systems and tools.

Skills

Inbound calls

English proficiency

Typing 35 WPM

Job description

Overnight Call Center Representative

Location: Chesapeake, VA

At notifyMD, you will provide professional and comprehensive support to a diverse range of companies that include medical offices, apartment complexes, professional services, and more! Your day-today will be managing a high-volume of inbound calls and ensuring any message taken is captured efficiently with accuracy. To be set up for success, you will be trained on our internal advanced call processing systems and industry-leading tools. We are an inbound call center only, so telemarketing calls or sales solicitations are not part of the role.

We are looking for dedicated, open-minded individuals who are looking for a long-term career and bring an upbeat tone, a strong command of English, and a typing speed of at least 35 WPM. Additionally, if you value punctuality and the kind of accountability essential to a lasting team, we would love to have you grow with us!

Compensation: $17.50/hr

Full-time employees are eligible for a robust benefits package including:

• Employee Stock Ownership
• Comprehensive Medical, Dental, and Vision Benefits
• Paid Vacation
• Traditional 401K with company matching
• Free Life Insurance Policy
• Legal Assistance

Shifts Offered

• Full Time, Overnight
• 40 hours/week, 8-hour shifts
• Requires one weekend day (Saturday or Sunday) and Holidays

AnswerOne is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.