Dental Call Center Agent - Bilingual & Scheduling Expert

Children's Happy Teeth & Happy Braces; La Mirada (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Supportive team culture

Opportunities for career advancement

Competitive pay

Health, dental, and vision insurance

Paid time off and holidays

Job summary

Children's Happy Teeth & Happy Braces in California is seeking a Call Center Agent to be the friendly voice our patients hear first; you’ll handle incoming and outgoing calls, assist with scheduling across multiple offices, and route questions to the correct team.

This role suits detail-oriented, patient, and tech-savvy individuals who enjoy helping families and delivering a great customer experience. Training is provided and you’ll join a supportive team across Southern California.

Qualifications

• 1+ year of experience in a customer service or call center role (dental/medical experience a plus).
• Reliable, punctual, with a positive attitude.
• Excellent phone etiquette — friendly, patient, and professional.
• Strong attention to detail and accuracy.
• Comfortable using scheduling software, CRM tools, and email.
• Bilingual English/Spanish is a big advantage.

Responsibilities

• Answer and route incoming calls promptly and professionally
• Use multiple software platforms to manage calls, calendars, and messages
• Assist with scheduling and patient inquiries for multiple office locations
• Maintain detailed and accurate patient records in our scheduling system
• Deliver an outstanding customer experience in every interaction
• Work closely with office teams to ensure scheduling accuracy and positive patient experiences

Skills

Customer service

Call center experience

Bilingual English/Spanish

Job description

Children's Happy Teeth & Happy Braces in California is seeking a Call Center Agent to be the friendly voice our patients hear first; you’ll handle incoming and outgoing calls, assist with scheduling across multiple offices, and route questions to the correct team.

This role suits detail-oriented, patient, and tech-savvy individuals who enjoy helping families and delivering a great customer experience. Training is provided and you’ll join a supportive team across Southern California.