Call Center Agent

Talent Haven HR; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Talent Haven HR is seeking a motivated Call Center Agent in Dayton, OH. The role focuses on connecting with customers, identifying needs, and promoting relevant products and services.

You will present offerings clearly, build relationships, and strive toward measurable sales goals while maintaining accurate records of interactions and opportunities.

Qualifications

• High school diploma or equivalent.
• Excellent verbal communication and active listening.
• Comfortable speaking with customers by phone.
• Strong persuasion and relationship-building abilities.
• Excellent organizational and multitasking skills.

Responsibilities

• Present and explain products and services clearly and professionally.
• Identify customer needs and recommend solutions.
• Generate and qualify sales opportunities through conversations.
• Answer questions and provide accurate product information.
• Build relationships and encourage repeat business.
• Maintain records of calls, interactions, and sales opportunities.
• Work toward individual and team sales goals.
• Participate in ongoing sales training and coaching.

Skills

Sales mindset

Call center experience

Verbal communication

Active listening

Customer service

Organizational skills

Multitasking

Problem solving

Education

High school diploma

Job description

Job Summary

We are seeking a motivated and sales-focused Call Center Agent to connect with prospective and existing customers, identify their needs, and promote relevant products and services. This role is ideal for individuals who enjoy communicating with people, building relationships, and working toward measurable sales goals.

Responsibilities

• Present and explain products and services clearly and professionally.
• Identify customer needs and recommend appropriate solutions.
• Generate and qualify sales opportunities through customer conversations.
• Answer customer questions and provide accurate product information.
• Build positive customer relationships and encourage repeat business.
• Maintain accurate records of calls, customer interactions, and sales opportunities.
• Work toward individual and team sales performance goals.
• Participate in ongoing sales training and coaching.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Confident and comfortable speaking with customers by phone.
• Strong persuasion and relationship-building abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but not required.