Call Center Agent

Surib; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Surib in Charlotte, NC is seeking a motivated Call Center Agent to connect with prospective and existing customers, identify needs, and promote relevant products and services. You will excel at building relationships and meeting measurable sales goals.

The role emphasizes clear communication on the phone, qualification of opportunities, and follow-up to support sales growth, with ongoing training to sharpen persuasive skills and customer service excellence.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Confident and comfortable speaking with customers by phone.
• Goal-oriented and motivated by performance.

Responsibilities

• Contact prospective and existing customers by phone.
• Present and explain products and services clearly and professionally.
• Identify customer needs and recommend appropriate solutions.
• Generate and qualify sales opportunities through customer conversations.
• Follow up with leads and prospective customers to support sales growth.
• Build positive customer relationships and encourage repeat business.
• Maintain accurate records of calls, customer interactions, and sales opportunities.
• Work toward individual and team sales performance goals.
• Participate in ongoing sales training and coaching.

Skills

Verbal communication

Active listening

Customer service

Sales mindset

Relationship building

Multitasking

Organization

Adaptability

Self-motivation

Phone etiquette

Education

High school diploma or equivalent

Job description

Job Summary

We are seeking a motivated and sales-focused Call Center Agent to connect with prospective and existing customers, identify their needs, and promote relevant products and services. This role is ideal for individuals who enjoy communicating with people, building relationships, and working toward measurable sales goals.

Responsibilities

• Contact prospective and existing customers by phone.
• Present and explain products and services clearly and professionally.
• Identify customer needs and recommend appropriate solutions.
• Generate and qualify sales opportunities through customer conversations.
• Follow up with leads and prospective customers to support sales growth.
• Build positive customer relationships and encourage repeat business.
• Maintain accurate records of calls, customer interactions, and sales opportunities.
• Work toward individual and team sales performance goals.
• Participate in ongoing sales training and coaching.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Confident and comfortable speaking with customers by phone.
• Goal-oriented and motivated by performance.
• Strong persuasion and relationship-building abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but not required.