Customer Service Representative

GoPova; Austin (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Training

Guidance

Career growth

Supportive team

Compensation based on position and经验

Job summary

GoPova is seeking a friendly and proactive Customer Service Representative in Austin, TX to help customers find the right products and services while delivering an excellent experience. The role combines face-to-face interaction, product recommendations, problem-solving, and sales support.

Responsibilities include welcoming customers, listening to needs, presenting features and promotions, and collaborating with the team to achieve service and sales goals.

Qualifications

• Excellent communication with customers in person.
• Friendly, approachable, customer-focused attitude.
• Confident interacting with customers face-to-face.
• Strong problem-solving and interpersonal skills.
• Ability to work toward goals and collaborate with a team.
• Training provided; prior experience welcomed.

Responsibilities

• Welcome customers and provide personalized assistance.
• Listen to needs and recommend products or services.
• Present features, benefits, and promos.
• Answer questions and address concerns professionally.
• Help compare options and assist purchasing decisions.
• Identify opportunities to upsell products and services.
• Follow up with interested customers when appropriate.
• Build relationships to boost satisfaction and loyalty.
• Support promotional activities and customer engagement.
• Contribute to team service and sales goals.

Skills

Strong communication

Active listening

Customer-focused

In-person interaction

Problem-solving

Team collaboration

Job description

About Us

Wehelp companies recover from missed messages, overflowing inboxes, angrycustomers, abandoned leads, and support backlogs with fast, humancustomer service coverage.

About the Role

We are seeking a friendly and proactive Customer Service Representative to help customers find the right products and services while delivering an excellent experience. This position combines face‑to‑face customer interaction, product recommendations, problem-solving, and sales support.

Responsibilities

• Welcome customers and provide personalized assistance.
• Listen to customer needs and recommend relevant products or services.
• Present product features, benefits, and current promotional offers.
• Answer questions and address customer concerns professionally.
• Help customers compare available options and make informed purchasing decisions.
• Identify opportunities to introduce additional products and services.
• Follow up with interested customers when appropriate.
• Build positive relationships that encourage customer satisfaction and loyalty.
• Support promotional activities and customer engagement initiatives.
• Contribute to individual and team service and sales goals.

Qualifications

• Strong communication and active listening skills.
• Friendly, approachable, and customer‑focused attitude.
• Confidence interacting with customers in person.
• Good problem‑solving and interpersonal abilities.
• Ability to work toward goals and collaborate with a team.
• Previous experience is welcome but not required; training is provided.

What We Offer

• Training and ongoing professional guidance.
• Opportunities to develop customer service and sales skills.
• A supportive and energetic team environment.
• Professional development and career growth opportunities.
• Compensation based on the position and experience.