Collections Agent

Our Company; Norfolk (VA); On-site; USD 13,392 - 16,740; Full time

Benefits offered by this job

Paid training

Medical, dental, and vision insurance

401(k) with company match

Employee development program

Job summary

Our Company is looking for motivated individuals for a customer service role in Norfolk, Virginia. You will engage with customers through calls, updating service details and addressing concerns. Enjoy competitive pay, paid training, and comprehensive benefits including medical insurance, HSA options, and a 401(k) with company match.

The ideal candidate should have customer service experience, strong communication skills, and the ability to manage time effectively. Join a supportive team in a beautiful workspace with opportunities for development.

Qualifications

• Must be at least 18 years of age.
• 1–2 years of customer service experience required.
• Strong computer and interpersonal communication skills are essential.

Responsibilities

• Handle inbound and outbound calls to assist customers.
• Address customer complaints and report escalated issues.
• Process sales and cancellations, ensuring customer satisfaction.

Skills

Customer service experience

Strong communication skills

Ability to multitask

Education

High school diploma or equivalent

Job description

Overview

Life Protect 24/7 is searching for self‑motivated, high‑performing individuals who want to advocate for others, challenge themselves, and become leaders in recovering client accounts and solidifying relationships with our customer base.

Schedule

9 am‑6 pm Monday‑Friday; OT optional 6 pm‑7 pm Monday‑Friday.

Responsibilities

• Make and receive calls from diverse customers to update their service or account for our medical and security alert system.
• Handle outbound and inbound calls, listen to the customer's concerns, and obtain a form of payment to ship the customer's product.
• Address customer complaints, identify & report escalated issues to management, and process sales and cancellations.
• Offer savings opportunities and switch the form of payment when applicable.
• Maintain awareness of assigned goals and objectives and perform other duties as assigned.

Benefits & Compensation

• Competitive pay with weekly pay.
• Paid training and paid time off.
• Medical, dental, vision, AD&D, and life insurance.
• HSA options and 401(k) with company match.
• Employee development program, product discount, and beautiful call‑center workspace.
• Convenient access to walking trails and Norfolk Premium Outlets.
• Paid hourly plus commission (average $275/week and $1,350/month).

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Strong computer and interpersonal communication skills.
• 1–2 years of customer service in a call center, service industry, or retail sales.
• Customer‑focused approach with adaptability to new situations.
• Ability to multitask, prioritize, and manage time.
• Motivation and desire to achieve driven by yourself.

Equal Opportunity

We are an equal‑opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.