Call Center Representative - Medical Office

Clinical-Associates,-P.a.; Reisterstown (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

Dental insurance

Vision insurance

Life Insurance

401(k) matching

Job summary

Clinical Associates is seeking a Full Time Call Center Representative for our medical office in Reisterstown, MD. The role involves handling incoming calls, scheduling appointments, and documenting messages in the EMR system, with a focus on exceptional patient care.

Shift is Monday–Friday, 37.5 hours per week, 8:00 am–6:00 pm. Requirements include high school diploma, medical call center experience, and EMR skills.

Qualifications

• High School Diploma or GED required.
• Medical Call Center experience required.
• Basic arithmetic and money calculating skills.
• Excellent patient care and customer service skills.
• EMR skills are required.

Responsibilities

• Answer all incoming calls for the healthcare provider.
• Schedule appointments for patients.
• Document messages in the EMR system.
• Verify insurance / resolve eligibility issues prior to appointments.
• Collect co-pays, deductibles, and account balances as needed.

Skills

Call center experience

Excellent patient care

Customer service

Money calculations

Education

High School Diploma or GED

Tools

EMR systems

Job description

Description

CALL CENTER REPRESENTATIVE- Medical Office

At Clinical Associates, we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas of practice, from cardiology to podiatry. We also offer unique services like our nuclear stress testing facility.

We are seeking to add Full Time Medical Call Center Representatives to our team in Reisterstown located at 120 Westminster Pike! Call Center experience in the medical field is required!

Our ideal candidates must be willing to work in a team environment, high volume call center and go above and beyond in providing customer service to our patients. We are a multi-specialty healthcare setting that offers enrichment and an opportunity for growth.

Shift: Monday – Friday 37.5 hours per week / You must be available to work a shift between 8:00 am - 6:00 pm

The Call Center Representative is the first point of contact and provides a professional, supportive, and nurturing experience for patients and visitors via telephone. The Call Center Representative is responsible for answering all incoming phone calls for the healthcare provider, scheduling appointments, and documenting messages in the EMR system.

The Call Center Representative must be detail oriented and possess the ability to multi-task to ensure that all company protocols are being performed efficiently and accurately.

The Call Center Representative will perform duties including but not limited to:

• Identifying and quickly assessing the nature of calls and acting appropriately to provide prompt, professional service.
• Scheduling appointments
• Verifying insurance / resolving eligibility issues prior to a scheduled appointment.
• Collecting co-pays, deductibles, and account balances (PRN basis)

Requirements:

• High School Diploma or G.E.D. (Required)
• Medical Call Center experience is required
• Basic arithmetic and money calculating skills.
• Excellent patient care and customer service skills.
• EMR skills are required.

Benefits

• Paid Time Off
• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• 401(k) matching

Clinical Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.