Cake Decorator & Customer Experience Lead

Kroger Family of Companies; West Valley City (UT); On-site; USD 28,000 - 42,000; Full time

Job summary

Kroger Family of Companies is seeking a bakery department associate to deliver outstanding customer service and maintain a safe, clean environment. You will assist the department manager in meeting sales and profit goals, respond to questions, and help customers locate and choose bakery items, including wedding cakes.

You will decorate and label bakery items, manage inventory, ensure freshness, and follow all health and safety regulations while providing friendly, knowledgeable assistance to

Qualifications

• Retail experience in a customer-facing role.
• Experience decorating bakery items/cakes.
• Ability to handle stressful situations.
• Basic math skills.
• Effective communication skills.
• Second language proficiency is a plus.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment
• Recommend bakery items to customers to ensure they get the products they want and need
• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines
• Decorate cakes, pastries, cupcakes, cookies and other bakery items
• Label, stock, sign, and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
• Adhere to all local, state and federal health and civil code regulations
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Retail experience

Bakery decorating

Stress management

Basic math

Communication skills

Second language

Job description

Kroger Family of Companies is seeking a bakery department associate to deliver outstanding customer service and maintain a safe, clean environment. You will assist the department manager in meeting sales and profit goals, respond to questions, and help customers locate and choose bakery items, including wedding cakes.

You will decorate and label bakery items, manage inventory, ensure freshness, and follow all health and safety regulations while providing friendly, knowledgeable assistance to