Cake Decorator & Customer Experience Expert

Kroger; Aurora (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Kroger in Aurora, CO is seeking a Bakery Clerk to deliver outstanding customer service and maintain a safe, clean environment. You will assist the department manager in achieving sales and quality standards while preparing bakery items and advising customers on products.

Experience in retail or bakery/cake decorating helps; strong math and communication skills are essential. The role requires adherence to health, safety, and loss prevention guidelines and a customer-first mindset.

Qualifications

• Any retail experience
• Any bakery/cake decorating experience
• Ability to handle stressful situations
• Knowledge of basic math
• Effective communication skills

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment
• Recommend bakery items to customers to ensure they get the products they want and need
• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines
• Decorate cakes, pastries, cupcakes, cookies and other bakery items
• Label, stock, sign, and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
• Adhere to all local, state and federal health and civil code regulations
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Job description

Kroger in Aurora, CO is seeking a Bakery Clerk to deliver outstanding customer service and maintain a safe, clean environment. You will assist the department manager in achieving sales and quality standards while preparing bakery items and advising customers on products.

Experience in retail or bakery/cake decorating helps; strong math and communication skills are essential. The role requires adherence to health, safety, and loss prevention guidelines and a customer-first mindset.