Cage Shift Supervisor

Boyd Gaming; Shreveport (LA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in casino entertainment is seeking a dedicated Casino Cage Supervisor to enhance operational excellence. In this pivotal role, you will assist in safeguarding casino assets, ensuring compliance with regulations, and delivering exceptional customer service. Your supervisory skills will be crucial as you train and evaluate team members, while your attention to detail will help maintain accurate financial records. Join a dynamic team where your contributions will directly impact the success of a thriving casino environment. If you have a passion for the gaming industry and a commitment to excellence, this opportunity is perfect for you.

Qualifications

• Prior experience with money handling transactions is required.
• Minimum 2 years’ experience in cage operations preferred.

Responsibilities

• Assist Casino Cage/Credit Manager in protecting casino cage assets.
• Supervise, train, and evaluate work performance of team members.
• Ensure compliance with gaming regulations and company policies.

Skills

Money Handling Transactions

Supervisory Skills

Customer Service

Communication Skills

Education

High School Diploma

Experience in Cage Operations

Tools

CMS

Microsoft Office

KRONOS

Gaming Ticketing Kiosks

Job description

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Assist Casino Cage/Credit Manager in protecting casino cage assets by implementing accounting and documentation policies and procedures, monitoring transactions, and ensuring compliance with company internal controls, policies and procedures, laws and regulations.

• Responsible for the physical, custodial control of all casino cage assets during assigned shift as well as currency transactions reporting.
• Supervise, train, evaluate work performance, coach, and assist in scheduling team members.
• Review and monitor documents and transactions to ensure compliance with gaming regulations, laws, company policies and procedures.
• Maintain customer credit records.
• Report and research any cage variance.
• Ensure customers receive friendly, accurate, and timely service.
• Audit and verify transactions with table games department.
• Approve check cashing and credit issuance in accordance with established company policies.
• Resolve customer complaints and disputes.
• Perform duties of Casino Cage/Credit Manager in their absence.
• Balance and fill the NRT machines on the casino floor.
• Other duties as assigned by management.

Qualifications

• Must be 21 years of age.
• Prior experience with money handling transactions.
• Minimum 2 years’ experience working in all facets of cage operations preferred.
• Supervisory experience preferred.
• Ability to utilize basic office machines as well as 10 key, Jetsort, Jetscan, gaming ticketing kiosks, and micro-encoder.
• Ability to operate CMS, Central Credit, Global Cash, Western Union, ACSC, Microsoft Office, and KRONOS software and processes.
• Excellent communication and interpersonal skills including the ability to read, write and speak English.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
• Ability to lift up to 26 pounds.
• Ability to push/pull up to 50 pounds.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.