Cage Operations Supervisor

Presque Isle Downs Casino; Millcreek Township (PA); On-site; USD 42,000 - 72,000; Full time

Benefits offered by this job

Health insurance (Vision and Dental)

Accrual of Paid Time Off

401k with Company Match

Company Stock Purchase Plan

Team Member Engagement

Team Member Referral Plan

Job summary

Presque Isle Downs & Casino in Erie, PA seeks an experienced supervisor to lead Cashiers/Player Services Reps and Bankers/Player Services Reps. The role ensures strong customer relations, enforces policy and internal controls, and maintains accuracy in cash handling and gaming transactions.

You will monitor daily cash activity, prepare reports, and support training, scheduling, and disciplinary actions while protecting casino assets and ensuring AML compliance.

Qualifications

• High School Diploma or equivalent required; college degree preferred.
• Two years of supervisory/management experience required or equivalent casino experience.
• Must be able to obtain and maintain appropriate licensing from the Pennsylvania Gaming Control Board.

Responsibilities

• Supervise Cashiers/Player Services Reps and Bankers/Player Services Reps.
• Ensure compliance with policy, procedures, and internal controls.
• Supervise payouts, cash handling, and gaming transactions; monitor cash levels in Cage locations.
• Document attendance, prepare disciplinary actions, and manage weekly schedules and vacations.
• Oversee promotions, bonuses, and the enrollment of new Players Club members.

Skills

Supervisory experience

Customer service

Cash handling

AML compliance

Microsoft Office

Oasis system

Education

High School diploma or equivalent

College degree preferred

Tools

Oasis system

Microsoft Office

Job description

Presque Isle Downs & Casino in Erie, PA seeks an experienced supervisor to lead Cashiers/Player Services Reps and Bankers/Player Services Reps. The role ensures strong customer relations, enforces policy and internal controls, and maintains accuracy in cash handling and gaming transactions.

You will monitor daily cash activity, prepare reports, and support training, scheduling, and disciplinary actions while protecting casino assets and ensuring AML compliance.