Cage Operations Supervisor, Player Services

Hollywood Casino at Penn National Race Course; Grantville (PA); On-site; USD 55,000 - 70,000; Full time

Job summary

PENN Entertainment in Grantville, PA is hiring for a supervisory role in the cage and player services areas. You will oversee daily operations, ensure accurate reporting, and uphold regulatory controls.

Requirements include a High School Diploma or GED, 1–2 years of supervisory cash handling experience, basic math, and proficiency with MS Office, POS, and casino operations software. Strong communication and leadership skills are essential; travel not required.

Qualifications

• High School Diploma or GED required with 1–2 years supervisory cash handling experience preferred.
• Must demonstrate ability to respond to inquiries from guests and regulatory bodies.
• Proficiency in basic math and data analysis; able to identify and solve problems.
• Experience with MS Office, POS systems, and casino operations software is beneficial.

Responsibilities

• Oversee daily cage and player services operations and ensure accurate reporting.
• Enforce internal controls and regulatory compliance across shifts.
• Coach and develop subordinates to their fullest potential.
• Maintain asset integrity and balance cage banks.
• Communicate information to staff promptly and effectively.

Skills

Supervisory experience

Customer service focus

Cash handling

Strong communication

Team leadership

Problem solving

Attention to detail

Education

High School Diploma / GED

Tools

MS Office

POS

Casino Operations Software

Excel Spreadsheets

Job description

PENN Entertainment in Grantville, PA is hiring for a supervisory role in the cage and player services areas. You will oversee daily operations, ensure accurate reporting, and uphold regulatory controls.

Requirements include a High School Diploma or GED, 1–2 years of supervisory cash handling experience, basic math, and proficiency with MS Office, POS, and casino operations software. Strong communication and leadership skills are essential; travel not required.