Cage Supervisor

Presque Isle Downs & Casino; Erie (Erie County); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401k with Company Match

Company Stock Purchase Plan

Paid Time Off

Team Member Engagement

Job summary

Presque Isle Downs & Casino seeks a Cage Supervisor in Erie, PA to oversee Cashiers, Player Services Reps, and Bankers/Player Services Reps. You will enforce policies, ensure internal controls, and maintain strong customer relations while supervising banking and payout activities.

The role requires supervisory experience, knowledge of AML procedures, and licensing with the Pennsylvania Gaming Control Board. Strong computer skills and reporting responsibilities are essential.

Qualifications

• High School Diploma or equivalent; college degree preferred.
• Two years of supervisory/management experience required or equivalent casino experience.
• Must be able to obtain and maintain appropriate licensing from the Pennsylvania Gaming Control Board.
• Knowledge and ability to evaluate internal controls.

Responsibilities

• Supervise jackpot payouts and related tax forms, table fills and credits, slot counter checks and wagering transactions.
• Monitor cash levels in all Cage locations and supervise large payouts by staff.
• Document attendance, prepare corrective action documentation, and review employee files with the Cage & Credit Administrator.
• Prepare cashier transfers and end-of-shift balancing; manage chip inventory and movement.
• Ensure AML compliance and safety of casino operations; handle credit applications and related reports.

Skills

Supervisory experience

Cage operations

AML compliance

Cash handling

Microsoft Office

Education

High School Diploma or equivalent

College degree preferred

Tools

Pennsylvania Gaming Control Board license

MS Office

Spreadsheets

Email / Internet

Job description

Presque Isle Downs & Casino, conveniently located off of I90 in Erie, PA, features table games, slots, sportsbook, entertainment, live thoroughbred horse racing, and year-round simulcast racing. The casino features the latest technology and amenities designed for guest comfort and expectations. The property features three restaurants, including two award-winning restaurants - Churchill’s Bourbon & Brew and LBV Steakhouse. If you or someone you know has a gambling problem, help is available. Call 1-800-GAMBLER.

Title: Cage Supervisor

Requisition ID#: 4919

Location: Erie, PA, US, 16509

Property: Presque Isle Casino

Pay Range

Presque Isle Downs & Casino, conveniently located off of I90 in Erie, PA, features table games, slots, sportsbook, entertainment, live thoroughbred horse racing, and year-round simulcast racing. The casino features the latest technology and amenities designed for guest comfort and expectations. The property features three restaurants, including two award-winning restaurants - Churchill’s Bourbon & Brew and LBV Steakhouse. If you or someone you know has a gambling problem, help is available. Call 1-800-GAMBLER.

Benefits of being a PID team member…

• Health insurance (including Vision and Dental!) the first of the month following 30 days of employment for regular FT Team Members
• Accrual of Paid Time Off for FT and PT
• 401k with Company Match – 100% vested at sign up
• Company Stock Purchase Plan
• Team Member Engagement
• Team Member Referral Plan

Job Summary

Candidate is responsible for training and supervising Cashiers/Player Services Reps and Bankers/Player Services Reps. Candidate will assure good customer relations are maintained by all personnel. Candidate is responsible for enforcing policy and procedures, and internal controls are being followed.

Essential Duties And Responsibilities

• Candidate will supervise jackpot payouts and related tax forms, table fills and credits, slot counter check issuance, sports wagering transactions, posting and payments on all counter checks, deposits and withdrawals. Candidate will monitor cash levels in all Cage locations.
• Candidate will supervise large payouts by Cashiers/Player Services Reps.
• Candidate will make recommendations for changes to policies and procedures in order to improve efficiencies.
• Candidate will document attendance and variances and work in conjunction with the Cage & Credit Administrator to review employee files and prepare corrective action documentation.
• Candidate will complete daily cash accountability logs, give performance feedback and employee disciplinary actions.
• Candidate will be responsible for charting attendance, issuing corrective actions and approval of weekly schedules and vacations.
• Candidate will prepare cashier transfers, ensure that accurate paperwork is completed for all functions of the position including end of shift balancing of cashier windows and cage.
• Candidate will receive chip inventory and be responsible for movement of gaming chips between storage locations.
• Ensures compliance with AML.
• Candidate will issue manual counter checks for table games and slots if the computer system is off line.
• Candidate will ensure preventative maintenance is performed on equipment in the Cage.
• Candidate will maintain confidentiality of all casino operations data.
• Candidate is responsible for informing Cage Shift Manager of all incidents or disputes related to patrons, employees and inter‑departmental issues.
• Candidate will be responsible for processing credit applications, running credit reports, bank reports and gaming reports.
• Candidate may prepare casino credit‑related reports but cannot approve casino credit.
• Candidate will supervise all point adjustments and resolving customer issues.
• Candidate will oversee the proper implementation of bonuses for the bus program.
• Candidate will provide Cage staff with marketing information. Candidate will supervise or adjust points in the Oasis system for birthdays, voucher returns, mistakes, and run time errors.
• May issue a complimentary/promotional expense in accordance with the approved comp matrix.
• Candidate must provide training support of kiosk functions and promotions.
• Candidate will supervise the updating promotional reports. Candidate will supervise the enrollment of new members in the Players Club and answers account questions. Must have a thorough knowledge of the points system.
• Will supervise the occasional acceptance of donations for charitable promotions.

Qualifications

REQUIRED SKILLS AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE ABILITY

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATH ABILITY

Ability to add, subtract, multiply and divide to ensure proper payouts are being paid out correctly. Ability to compute tax rate for jackpot payouts.

REASONING ABILITY

Ability to solve practical problems and deal with employee and guest issues. Ability to interpret a variety of instructions furnished in written, oral, or schedule form.

Computer Skills

Must possess intermediate PC skills, spreadsheets, internet and e‑mail. Microsoft Office experience required and be able to learn new software as needed for operations.

CERTIFICATES AND LICENSES

Must be able to obtain and maintain appropriate licensing from the Pennsylvania Gaming Control Board.

Supervisory Responsibilities

In addition to the above duties, candidate must be able to discipline subordinates when necessary.

Education And Experience

High School Diploma or equivalent. College degree preferred. Two years of supervisory/management experience required or equivalent casino experience. Knowledge and ability to evaluate internal controls a must.

Physical Requirements & Working Conditions

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We are an equal opportunity employer.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level is moderate. Candidate will be exposed to smoke when on the casino floor and in the cage. Candidate must be able to work all shifts in a fast‑paced and highly demanding environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will be required to stand, bend, stoop, and kneel for extended periods of time. Candidate must be able to ascend and descend stairs. Employee must have excellent dexterity of hands and fingers to use computers and handle vouchers, cash and chips. Employee is required to lift and carry up to 15 lbs. Employee must be able to talk and hear in order to ensure proper communication. This job requires strong vision skills, including close vision, peripheral vision and ability to adjust focus.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Nearest Major Market:

Erie