Cage & Player Services Manager: Guest Experience & Ops

Churchill Downs Incorporated; Louisville (KY); On-site; USD 54,000 - 66,000; Full time

Job summary

Churchill Downs Incorporated is seeking an Assistant Manager for Cage & Player Services in Louisville, KY. Responsible for running the Cage & Player Services Department, security of funds and player data, and delivering quality guest service. Supports events and promotions to drive engagement and rated play.

The role includes payroll approval, staff development, and enforcing procedures to protect assets and ensure compliance with regulations.

Qualifications

• 5–7 years of experience in gaming cage operations or banking.
• 4-year degree in related field or equivalent work experience.
• Valid Racing License.

Responsibilities

• Oversee Cage and Player Services operations and staff.
• Develop procedures to safeguard assets, funds and player data.
• Manage payroll, performance reviews, hiring and training.
• Ensure compliance with internal controls and state/federal guidelines.

Skills

Management

Staff management

Public relations

Guest service

Shift flexibility

Oral and written communication

Microsoft Office

Navigate multiple OS

Education

Bachelor's degree in related field

Tools

Microsoft Office

Job description

Churchill Downs Incorporated is seeking an Assistant Manager for Cage & Player Services in Louisville, KY. Responsible for running the Cage & Player Services Department, security of funds and player data, and delivering quality guest service. Supports events and promotions to drive engagement and rated play.

The role includes payroll approval, staff development, and enforcing procedures to protect assets and ensure compliance with regulations.