Cage & Player Services Lead — Guest Experience & Safety

Derby City Gaming & Hotel; Louisville (KY); On-site; USD 40,000 - 44,000; Full time

Job summary

A leading gaming and hospitality venue in Louisville is seeking a Cage Shift Supervisor to manage the Cage and Player Services department. Responsibilities include supervising daily operations, ensuring guest satisfaction, and compliance with policies. The ideal candidate will have 3-5 years of cashier/banking experience and leadership abilities. This role offers a competitive salary in a dynamic work environment.

Qualifications

• Three to five years of experience in a cashier/banking environment.
• 2-year degree in a related field or equivalent work experience preferred.
• Two to three years of leadership experience preferred.

Responsibilities

• Supervise the daily operation of Cage and Player Services.
• Provide guest service and resolve disputes.
• Ensure safety and security of team members and guests.

Skills

Leadership abilities

Communication skills

Guest service orientation

Education

2-year degree in a related field

Experience in cashier/banking environment

Experience in leadership

Job description

Title: Cage Shift Supervisor

Requisition ID#: 2606

Location:

Louisville, KY, US, 40213

Property: Derby City Gaming & Hotel

Pay Range: $40,000 - $44,000

Derby City Gaming & Hotel boasts nearly 1,300 of the latest games, a grab-n-go restaurant, Oliver’s Chophouse & Bourbon Bar, a Kentucky Derby-themed hotel, and live music! The newly expanded Derby City Gaming & Hotel was voted one of the “Best Places to Work in Greater Louisville” by Louisville Business First

Job Summary

The Cage & Player Services Supervisor is responsible for assisting the Cage & Player Services Leadership Team in the successful operation of the department.

Essential Duties And Responsibilities

• Responsible for supervising the daily operation of Cage and Player Services.
• Responsible for guest service, relations, and resolving disputes to assure that our guests have a favorable gaming experience.
• Ensure the safety and security of Team Members and guests. Facilitates, processes, and programs to effectively control and reduce lost-time injuries.
• Delegate duties and assign responsibilities to Team Members.
• Complete and process performance reviews.
• Assist in the development of Team Members, conduct interviews, and participate in the selection, hiring, coaching, retention, discipline, and termination process.
• Review daily staffing levels to maintain a budgeted level of employment.
• Ensure compliance with the Bank Secrecy Act (BSA) and the property’s BSA Policy.
• Monitor for suspicious activity as defined by the BSA and the property’s BSA Policy.
• Abide by and ensure that all policies and procedures are being followed to safeguard the company’s assets and funds.
• Review Cage activities and marketing promotions with Cage & Player Services Leadership Team, then communicate and implement with frontline Team Members.
  
  

Required Skills And Abilities

• Leadership abilities demonstrated in supervising the department’s operations.
• Maintaining a professional working relationship among all internal and external guests.
• Oral and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the department.
  
  

Education And Experience

• Three to five years of experience in a cashier/banking environment.
• 2-year degree in related field or equivalent work experience preferred.
• Two to three years of leadership experience preferred.
• Ability to obtain a valid Racing License.
  
  

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by an Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The noise level in the work environment is usually moderate to loud. The Team Member is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

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