CAGE CASHIER

PENN Entertainment; Baton Rouge (LA); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

PENN Entertainment in Baton Rouge, LA is seeking a guest service associate to deliver friendly, accurate service while handling monetary transactions in a fast-paced environment.

In this role you will adhere to Six Core Service Standards, maintain cash drawers, and support overall guest experience. A high school diploma and money-handling experience are preferred; state gaming license may be required.

Qualifications

• High school diploma or equivalent.
• One year of prior work experience.
• Obtain and maintain valid state gaming license.
• Proficient in Microsoft applications (Excel, Access, Word).
• Previous money handling experience preferred.
• Ability to work with mathematical concepts and apply them to practical situations.
• Ability to read, write and speak English.
• Ability to respond to common inquiries or complaints from guests.

Responsibilities

• Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards.
• Respond to the needs of guests and accurately handle monetary transactions.
• Cashes and exchanges currency, checks, money orders, cashier checks, coins or gaming chips.
• Handle large amounts of money and maintain accountability over a cashier drawer.
• Perform telephone functions to central credit, other casinos, and departments within L’auberge Casino.
• Open check-cashing cards and work with high limit customers to provide prompt service.

Skills

Customer service

Cash handling

Money management

English proficiency

Education

High school diploma or equivalent

Tools

Excel

Word

Access

Job description

WE\’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual\'s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members\' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

• Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests\’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).
• Respond to the needs of guests, and accurately handle guests’ monetary transactions; has the resiliency to deal with difficult customers.
• Cashes and exchanges currency, checks, money orders, cashier checks, coins, tokens or gaming chips for customers and employees.
• Handle large amounts of money, accounting for total funds received throughout the day and at the end of each day; maintains accountability over a cashier drawer.
• Perform numerous telephone functions to and from central credit, other casinos, and departments within L’auberge Casino.
• Open check-cashing cards (requires making credit inquiries).
• Works with high limit customers to ensure they are provided with prompt, courteous and friendly service.
• Performs all duties in a confidential manner.

BRING US YOUR BEST.

• High school diploma or equivalent
• One year of prior work experience
• Obtain and maintain valid state gaming license
• Must be proficient in Microsoft applications (Excel, Access, Word)
• Previous money handling experience preferred
• Must have the ability to work with mathematical concepts and apply concepts to practical situations
• Must have the ability to read, write and speak English
• Must have the ability to respond to common inquiries or complaints from guests
• Must have the ability to read and interpret documents, such as safety rules and manuals
• Must have the ability to present information and respond to questions from guests
• This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

STAY IN THE GAME. FOLLOW US.

We\u2019ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We\'re changing entertainment. Follow us.

Equal Opportunity Employer