PLAYER SERVICES CASHIER

Margaritaville Resort Casino - Bossier City, La.; Bossier City (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

PENN Entertainment in Bossier City, LA is seeking a friendly Cashier to support guest services and handle transactions with accuracy at the casino’s point-of-sale and revenue operations. You will review guest qualifications, issue player cards, balance tills, and answer questions while delivering exceptional guest service in a fast-paced environment.

Must be 21+ and able to obtain a LA gaming license. This entry-level role offers growth opportunities and a benefits-focused culture in a dynamic

Qualifications

• High School Diploma or equivalent required; six months to one year of customer service experience preferred.
• Must be 21 years or older.
• General cashiering or prior money handling experience required.
• Basic math skills required; 10-key experience a plus.
• Ability to stand, lift, walk, bend, and stoop throughout shift.
• Must be able to obtain LA gaming license.

Responsibilities

• Handles financial transactions including credit checks, jackpot payments, exchanging cash for tokens, and cashing checks.
• Determines customer qualifications for PennPlay admissions by reviewing player information and managing accounts.
• Accounts for all transactions and balances of books to ensure accuracy of casino revenue.
• Handles guest questions and concerns to provide exceptional guest service.
• Maintains cash drawer balance and interacts with vault as needed.
• Communicates benefits of Players Club membership to guests.
• Maintains knowledge of promotions, events, and offers; communicates to guests.

Skills

Customer service

Cash handling

Mathematical skills

Teamwork

Communication

Education

High School Diploma or equivalent

Tools

POS system

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

General Accountabilities:

• Handles financial transactions including but not limited to performing credit checks, release of jackpot payments, exchanging cash for casino tokens, and cashing checks.
• Determines customer qualifications for PennPlay members admission by reviewing player information based upon established criteria, opens new player accounts, issues replacement cards, and merges duplicate accounts.
• Accounts for all transactions and balancing of books to ensure accuracy of casino revenue.
• Handles all guest questions and concerns to provide exceptional guest service.
• Ensures that the cash drawer is balanced at all times and makes exchanges with the vault when necessary.
• Effectively communicate the benefits of Players Club membership to all guests.
• Maintain comprehensive knowledge of all current and upcoming promotions, events and unique offers throughout the property and effectively communicate to guests.
• Fulfill all promotional offers to be redeemed at the club, including coupons, prizes, redemptions, entertainment tickets and drawing tickets.
• Operate point of sale register handling cash and credit cards accurately for entertainment ticket sales.
• Participate and assist in any needed capacity with all casino and property-wide events.

BRING US YOUR BEST.

Qualifications:

• High School Diploma or equivalent required ; S ix months to one year of customer service experience preferred.
• Must be 21 years or older.
• General cashiering or prior money handling experience required .
• B asic math skills required ; 10 key experience a plus!
• Ability to stand, lift, walk, bend, and stoop throughout duration of shift.
• Must be able to obtain LA gaming license.
• Excels both independently and as part of a team.
• Ability to tolerate second-hand smoke, noise, and bright lights.
• Ability to work at a fast pace in often crowded/noisy environment.

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer