Player Services Cage Cashier - Part Time

Hollywood Casino Morgantown; Morgantown (PA); On-site; USD 36,000 - 54,000; Full time

Job summary

PENN Entertainment in Morgantown, PA, seeks a highly reliable cashier to support casino operations and the player’s club program. The role emphasizes accurate cash handling and customer service in a fast-paced entertainment environment.

The position requires a high school diploma or GED, 1 year of prior money handling experience, and strong math and computer skills. Training on ACSC and AS/400 systems is provided, with opportunities for growth within the property.

Qualifications

• High School Diploma or GED required and/or equivalent combination of education and experience.
• Prior money handling experience is preferred.
• Must be able to read and interpret safety rules and manuals.
• Ability to perform basic math and accurate cash handling.
• Intermediate computer skills; proficient with Microsoft Office and relevant systems.

Responsibilities

• Develops an understanding of the player’s club and stays current on promotions and events.
• Assists patrons with enrolling, changing, or redeeming transactions in the player’s club using ACSC, in a positive way.
• Manages cash and exchanges for gaming vouchers, Front Money deposits, checks, chips, and markers; performs transfers and BV transactions; handles issues.
• Runs reports and verification data for patron credit line requests per HCPN Credit Committee and PGCB regulations.
• Demonstrates proficiency in AS/400 menus, Internal Controls, ACSC system, and related policies.
• Acts as a property ambassador with broad knowledge of the casino and local facility.
• Builds relationships with loyal players to maximize personalized experiences and return visits.
• Functions as a Main Bank Cashier when needed; may not perform both Cage and Main Bank duties in a single day.

Skills

Money handling

Customer service

Basic math

Reading safety rules

Microsoft Office

Server/Web-based systems

Interpreting instructions

Education

High School Diploma/GED

Tools

Microsoft Office

Server/Web-based systems

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Develops a thorough understanding of player's club and remains current on all promotions and events.
• Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy.
• Operates with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions and respond to service issues at the TRU's and Coin Max.
• Runs reports and verification information for patron credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations.
• Demonstrates proficiency in AS400 menus, Internal Controls, ACSC system, department policies/procedures and any other functions associated with the successful operation.
• Serves as property ambassador and has solid overall knowledge of the property, including the casino.
• Develops and maintains a good relationships with loyal players in order to maximize opportunity for personalized experience and return visits.
• Functions as a Main Bank Cashier as necessary; however, may not function as both a Player Services Cage Cashier and a Main Bank Cashier within a single gaming day.

BRING US YOUR BEST.

• High School Diploma/GED. One year of prior work experience or equivalent combination of education and experience.
• Previous money handling experience preferred.
• Must have the ability to respond to common inquiries or complaints from guests.
• Must have the ability to read and interpret documents such as safety rules and manuals.
• Must have the ability to perform basic math skills.
• Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).
• Must have intermediate computer knowledge and be proficient in Microsoft Office applications and Server and Web-based systems.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Walking 20% of the time.
• Standing 80% of the time.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment. High Noise Level.

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Equal Opportunity Employer