CAGE CASHIER

ViziRecruiter,LLC.; Baton Rouge, Northern (LA, KY); Hybrid; USD 26,000 - 38,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

PENN Entertainment in Baton Rouge, LA seeks a casino cashier to deliver exceptional guest service while handling cash, chips, and gaming transactions. The role requires attention to detail, basic math, and adherence to Six Core Service Standards.

The position reports to the guest services team and offers opportunities for growth within a fast-paced gaming environment. Day-to-day duties include transactions, reconciling the cash drawer, and supporting co-workers across departments.

Qualifications

• One year of prior work experience
• Ability to read, write and speak English
• Must be able to obtain and maintain valid state gaming license
• Proficiency with basic math and cash handling skills

Responsibilities

• Deliver guest service following Six Core Service Standards.
• Respond to guests' needs and handle monetary transactions accurately.
• Cash and exchange currency, checks, money orders, gaming chips, and tokens.
• Maintain cash drawer accountability and reconcile funds at end of day.
• Coordinate with central credit, other casinos, and internal departments.
• Open check-cashing accounts and perform credit inquiries as needed.
• Support high-limit guests with prompt, courteous service.

Skills

Guest service mindset

Excellent communication

Cash handling experience

Education

High school diploma or equivalent

Tools

Microsoft Excel

POS system

Cash register software

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).
• Respond to the needs of guests, and accurately handle guests’ monetary transactions; has the resiliency to deal with difficult customers.
• Cashes and exchanges currency, checks, money orders, cashier checks, coins, tokens or gaming chips for customers and employees.
• Handle large amounts of money, accounting for total funds received throughout the day and at the end of each day; maintains accountability over a cashier drawer.
• Perform numerous telephone functions to and from central credit, other casinos, and departments within L’auberge Casino.
• Open check-cashing cards (requires making credit inquiries).
• Works with high limit customers to ensure they are provided with prompt, courteous and friendly service.
• Performs all duties in a confidential manner.

Requirements

• High school diploma or equivalent
• One year of prior work experience
• Obtain and maintain valid state gaming license
• Must be proficient in Microsoft applications (Excel, Access, Word)
• Previous money handling experience preferred
• Must have the ability to work with mathematical concepts and apply concepts to practical situations
• Must have the ability to read, write and speak English
• Must have the ability to respond to common inquiries or complaints from guests
• Must have the ability to read and interpret documents, such as safety rules and manuals
• Must have the ability to present information and respond to questions from guests
• This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces