Cage Assistant Shift Manager

l Baton Rouge; Baton Rouge (LA); Vor Ort; USD 55.000 - 80.000; Vollzeit

Zusammenfassung

PENN Entertainment, Inc. in Baton Rouge, LA is seeking a supervisor to lead cage and credit operations. You will deliver guest service, supervise staff, enforce wage decisions, and ensure compliance with gaming regulations while protecting assets and supporting the department's objectives.

Responsibilities include staff development, adherence to policies, managing delinquent payments, and safeguarding large currency. Join a fast-paced team with focus on accurate, compliant financial operations.

Qualifikationen

• Must be at least 21 years of age.
• Ability to obtain and maintain valid gaming license.
• Knowledge of cage and credit operations; accounting principles.

Aufgaben

• Deliver internal and external guest service.
• Staff, schedule, train, and monitor subordinate personnel.
• Recommend wage increases, promotions, and disciplinary actions for staff.
• Align with department objectives and budget; adjust schedules to match business levels.
• Monitor credit and collection policies to ensure compliance with regulations.
• Protect assets by enforcing controls over large currency amounts.
• Enforce procedures and controls to safeguard assets.
• Monitor department activities to align with company goals in credit and collections.
• Review gaming regulation compliance for cage operations and policies.
• Pursue delinquent payments while maintaining good customer relations.
• Resolve escalated customer relations issues fairly.
• Oversee Cage Cashiers to meet financial and regulatory goals.

Kenntnisse

Cage operations

Credit operations

Supervisory skills

Regulatory compliance

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Deliver internal and external guest service.
• Staff, schedule, evaluate, train, develop and monitor subordinate personnel.
• Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel.
• Understand department objectives, standards, guidelines and budget to achieve effective supervision of department; adjust daily schedule according to business levels.
• Monitor Credit granting and collection policies and procedures to ensure established guidelines comply with all internal and external regulatory directives and laws. - Maintain protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail.
• Ensure procedures and proper controls are strictly enforced to protect assets.
• Monitor and evaluate overall company activities in relation to departmental operations to ensure integration of company needs with the services rendered through Credit and collections.
• Review compliance with relevant gaming regulations to ensure that the cage is operating within these parameters, as well as company policies and procedures.
• Secure payment from customers with delinquent Credit through written, verbal and personal contact in order to maximize ratio of collection to bad checks in a manner that maintains good customer relations.
• Work with customer relations issues that are beyond the authority of staff in order to resolve situations in an equitable manner.
• Monitor and evaluate the activities of Cage Cashiers to ensure achievement of financial, policy and regulatory objectives.

Requirements

• Must be at least 21 years of age
• Ability to obtain and maintain valid gaming license
• Demonstrated knowledge of cage and Credit operations
• Demonstrated understand of legal, banking and accounting issues. These skills and abilities are typically acquired through the completion of a high school diploma or equivalent and 2 years experience directly related to cashier/credit/collection operations or overall gaming operations or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.