Cage Assistant Shift Manager

River City Casino & Hotel; St. Louis (MO); Sur place; USD 43 000 - 52 000; Plein temps

Avantages offerts par ce poste

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Résumé du poste

PENN Entertainment is seeking a Cage Supervisor to oversee staff and daily operations of the Cage on a shift, ensuring accuracy and compliance.

The role requires proficiency with Microsoft Office, strong English communication, and the ability to handle confidential information while delivering exceptional guest service. Starting salary is provided with benefits based on position and local policy.

Qualifications

• High School Diploma or equivalent required, or 2–4 years of related customer service experience.
• Excellent written and verbal communication skills; fluency in English.
• Ability to maintain confidentiality and professionalism.

Responsabilités

• Supervise staff and manage daily Cage operations on a shift.
• Coordinate scheduling with the manager to ensure guest satisfaction and adhere to standards.
• Assist in budgeting considerations and report budget concerns when needed.
• Provide outstanding customer service and ensure CTR/SARC procedures are followed.

Formation

High School Diploma

Outils

Microsoft Office

Description du poste

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for supervising staff and the overall daily management of the Cage on a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Assists with guest inquiries while monitoring and applying service recovery within authorized levels.
• Reviews and approves Cage documentation based on established levels of authorization.
• Prepares/reviews currency transactions reports, in absence of Shift Manager, on assigned shift.
• Verifies vault accountability at end of assigned shift.
• Verifies Credit line availability, in absence of Shift Manager, on assigned shift.
• Responsible for verification of main bank and window cashier drawers.
• Responsible for authorizing checks.
• Prepares customer deposit and safekeeping log.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
• Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

• High School Diploma or equivalent required; or two to four years of related customer service experience and/or training; or equivalent combination of education and experience.
• Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Must have knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, Credit card cash advance systems).
• Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

Starting at $47,500 annually, based on experience.