Cage Assistant Shift Manager

L'Auberge Baton Rouge; Baton Rouge (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

PENN Entertainment seeks qualified individuals to join our team in a role focused on supervising cage and credit operations while ensuring compliance with gaming regulations. The position emphasizes guest service, supervision of staff, and adherence to financial controls across shifts.

Ideal candidates will be at least 21, able to obtain a gaming license, and possess knowledge of cage and credit processes along with strong understanding of legal, banking and accounting issues.

Qualifications

• Must be at least 21 years of age.
• Ability to obtain and maintain valid gaming license.
• Demonstrated knowledge of cage and Credit operations.
• Understanding of legal, banking and accounting issues; education and experience as described (high school diploma or equivalent with 2 years related experience).

Responsibilities

• Deliver internal and external guest service.
• Staff, schedule, evaluate, train and monitor subordinate personnel.
• Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinates.
• Understand department objectives, standards, guidelines and budget to achieve supervision goals.
• Monitor policies to ensure compliance and protect assets.
• Review compliance with gaming regulations to ensure cage operations follow parameters.

Skills

Cage operations

Credit operations

Legal, banking & accounting knowledge

Education

High school diploma or equivalent

Job description

WE’R CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Deliver internal and external guest service.
• Staff, schedule, evaluate, train, develop and monitor subordinate personnel.
• Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel.
• Understand department objectives, standards, guidelines and budget to achieve effective supervision of department; adjust daily schedule according to business levels.
• Monitor Credit granting and collection policies and procedures to ensure established guidelines comply with all internal and external regulatory directives and laws. - Maintain protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail.
• Ensure procedures and proper controls are strictly enforced to protect assets.
• Monitor and evaluate overall company activities in relation to departmental operations to ensure integration of company needs with the services rendered through Credit and collections.
• Review compliance with relevant gaming regulations to ensure that the cage is operating within these parameters, as well as company policies and procedures.
• Secure payment from customers with delinquent Credit through written, verbal and personal contact in order to maximize ratio of collection to bad checks in a manner that maintains good customer relations.
• Work with customer relations issues that are beyond the authority of staff in order to resolve situations in an equitable manner.
• Monitor and evaluate the activities of Cage Cashiers to ensure achievement of financial, policy and regulatory objectives.

BRING US YOUR BEST.

• Must be at least 21 years of age
• Ability to obtain and maintain valid gaming license
• Demonstrated knowledge of cage and Credit operations
• Demonstrated understand of legal, banking and accounting issues. These skills and abilities are typically acquired through the completion of a high school diploma or equivalent and 2 years experience directly related to cashier/credit/collection operations or overall gaming operations or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Equal Opportunity Employer