Cage Manager

Boyd Gaming; Kansas City (KS); On-site; USD 50,000 - 70,000; Full time

Job summary

Boyd Gaming is seeking a Cage Manager in Kansas City, Kansas. This role requires oversight of all cage operations, ensuring compliance with internal controls and gaming regulations while managing and training the staff effectively.

The ideal candidate will have supervisory experience in gaming operations, excellent communication skills, and the ability to address customer concerns professionally. Join us in providing exceptional service!

Qualifications

• Professional experience as a cage shift supervisor.
• Ability to obtain required certifications and licenses.
• Prior experience in supervisory capacity within gaming or financial operations.

Responsibilities

• Oversee operations of the casino cage and credit departments.
• Recruit, train, and evaluate cage department personnel.
• Monitor compliance with internal controls and gaming laws.
• Maintain accurate customer credit history records.
• Address customer complaints and resolve disputes promptly.

Skills

Cage room operations

Credit and collection practices

Written and verbal communication skills

Financial reconciliation expertise

Leadership and management skills

Education

High school diploma or equivalent

Tools

Standard office equipment

Computer applications

Job description

Job Description

The Cage Manager is accountable for all revenues held in the casino cage and serves as a key financial steward within the organization. This position is responsible for protecting casino cage assets by implementing comprehensive accounting and documentation policies and procedures, monitoring transactions, and ensuring strict compliance with company internal controls, policies, procedures, and applicable gaming laws and regulations.

Responsibilities

• Oversee all day-to-day operations of the casino cage and credit departments, ensuring adherence to established protocols and regulatory requirements.
• Recruit, supervise, train, evaluate performance, provide coaching, and schedule cage department personnel to maintain operational excellence.
• Establish and communicate clear procedural guidelines to cage personnel, ensuring consistent and accurate performance of all job duties.
• Facilitate cross-departmental coordination and communication to support seamless cage operations and organizational objectives.
• Direct and manage credit office activities to secure timely payment on outstanding markers and returned checks through established collection procedures.
• Monitor compliance with company policies, procedures, gaming regulations, and applicable laws, ensuring completion of all required documentation.
• Collaborate with management on departmental budgeting, goal-setting, and strategic planning to support annual organizational initiatives.
• Maintain accurate and current customer credit history records and documentation.
• Investigate and reconcile cage variances, documenting findings and implementing corrective measures as appropriate.
• Oversee year-end chip inventory and reconciliation processes.
• Manage departmental supplies and inventory to support operational needs.
• Address and resolve customer complaints and disputes in a professional and timely manner.
• Perform additional duties and special projects as assigned by management.

Preferred Qualifications

• Minimum 21 years of age.
• High school diploma or equivalent.
• Professional experience as a cage shift supervisor.
• Comprehensive knowledge of cage room operations, credit and collection practices, company policies and procedures, and applicable gaming and legal regulations.
• Proficiency with standard office equipment and various computer applications.
• Excellent written and verbal communication skills in English with strong interpersonal abilities.
• Ability to obtain and maintain all necessary certifications and licenses as required by local gaming regulations.
• Physical capability to lift up to 50 pounds, push/pull up to 50 pounds, and perform bending and reaching motions regularly.
• Prior experience in a supervisory or management capacity within gaming or financial operations.
• Demonstrated expertise in financial reconciliation and variance analysis.
• Experience with credit management and collection procedures.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.