Cafeteria Team Lead — Operations & Service Excellence

Saint Peter’s Healthcare System; New Brunswick (NJ); On-site; USD 54,000 - 86,000; Full time

Job summary

Saint Peter’s Healthcare System is seeking a Cafeteria Supervisor to manage daily operations, maintain employee records, and ensure budgetary labor control while leading a team of café staff.

The role requires leadership experience in food service, an associates' degree (preferred), and ServSafe certification within six months. You will work to resolve customer inquiries, ensure timely service, and uphold cafeteria standards in a healthcare environment.

Qualifications

• Associates' degree preferred.
• Two (2) or more years leadership experience supervising food service personnel desirable.
• ServSafe certification within 6 months of employment in current position.

Responsibilities

• Prepare and maintain employee records and schedules for cafeteria, and provide coverage for roles/shifts as needed.
• Lead weekly team huddles and facilitate café staff meetings to communicate updates, reinforce priorities, and support team alignment and performance.
• Develop and implement cafeteria-specific policies and procedures to support consistent operations and compliance.
• Ensure cafeteria is set up in accordance with standards and ready for service by designated time; re-stock shelves as needed.
• Review and respond to customer inquiries, resolve issues promptly, and handle refunds and escalated customer service concerns.

Skills

Leadership

Staff supervision

Customer service

Education

Associates' degree

Tools

ServSafe certification

Job description

Saint Peter’s Healthcare System is seeking a Cafeteria Supervisor to manage daily operations, maintain employee records, and ensure budgetary labor control while leading a team of café staff.

The role requires leadership experience in food service, an associates' degree (preferred), and ServSafe certification within six months. You will work to resolve customer inquiries, ensure timely service, and uphold cafeteria standards in a healthcare environment.