Cafeteria Operations Supervisor — Lead & Service Excellence

Saint Peter’s Health Care System; New Brunswick, Northern (NJ, KY); Hybrid; USD 54,000 - 86,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Tuition assistance

Job summary

Saint Peter’s Health Care System seeks a Cafeteria Supervisor to lead daily cafeteria operations, manage staff schedules, and ensure service readiness and budget adherence. The role oversees quality customer interactions, policies, and compliance across shifts.

The ideal candidate will have an associates degree, 2+ years of supervisory food service experience, and a ServSafe certification within 6 months. Competitive benefits and career growth opportunities are offered.

Qualifications

• Associates' degree preferred.
• Two or more years of leadership experience supervising food service personnel desirable.
• ServSafe certification within 6 months of employment in current position.

Responsibilities

• Prepare and maintain employee records and schedules for cafeteria, and provides coverage for roles/shifts as needed. Monitors and controls labor hours to assure budgetary compliance.
• Lead weekly team huddles and facilitates café staff meetings to communicate updates and support team alignment and performance.
• Develop and implement cafeteria-specific policies and procedures and ensures effective communication for both new hires and existing staff to support consistent operations and compliance.
• Ensure cafeteria is set up in accordance with departmental standards and ready for service by designated time. Ensure re-stocking of shelves is completed in a timely manner throughout the day.
• Review and respond to customer inquiries, ensuring prompt resolution and accurate processing of corrections. Directly handles cafeteria refunds, complaints and escalated customer service issues.

Skills

Leadership

Team leadership

Customer service

Education

Associates degree preferred

ServSafe certification within 6 months

Job description

Saint Peter’s Health Care System seeks a Cafeteria Supervisor to lead daily cafeteria operations, manage staff schedules, and ensure service readiness and budget adherence. The role oversees quality customer interactions, policies, and compliance across shifts.

The ideal candidate will have an associates degree, 2+ years of supervisory food service experience, and a ServSafe certification within 6 months. Competitive benefits and career growth opportunities are offered.