Cafe Team Lead: Operations, Training & Service

Discovery Cube; Santa Ana (CA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental/ Vision insurance

401K match

Free admission tickets

On-site discounts

Paid time off

Company holidays

Job summary

Discovery Cube is seeking a Café Assistant Manager to support daily café operations, uphold health and safety standards, and lead a team to deliver exceptional guest experiences. This non-exempt role emphasizes strong communication, organization, and brand-aligned service.

The ideal candidate will have 2+ years in F&B or hospitality, 1+ year in supervisory roles, and a track record of training staff, managing cash handling, and ensuring food safety compliance.

Qualifications

• Minimum 2 years of experience in food & beverage, hospitality, or café/restaurant operations.
• At least 1 year of supervisory or shift-lead experience.
• Strong leadership, communication, and organizational skills.
• Ability to work flexible hours, including early mornings, weekends, holidays, and special events.

Responsibilities

• Assist with daily café operations, including opening and closing procedures, cash handling, and inventory control.
• Ensure smooth workflow and timely service during peak hours.
• Maintain appropriate stock levels of food, beverages, and supplies; support ordering and receiving processes.
• Oversee café cleanliness, organization, and presentation to meet health department requirements.
• Support scheduling, time-keeping, and staffing needs to ensure adequate coverage.
• Train new and existing team members on café procedures, customer service standards, and company policies.
• Deliver training on food safety, sanitation, and health department compliance; food handling and cleanliness protocols; cash register operations and accurate cash handling; menu details, ingredients, allergens, and beverage preparation; customer interaction, upselling, and brand representation.
• Provide ongoing coaching, performance support, and real-time feedback to staff.
• Ensure every guest receives prompt, friendly, and professional service.
• Monitor product quality and consistency for all food and beverage items.
• Address customer questions or concerns in a professional and solution-oriented manner.
• Foster a welcoming, positive atmosphere that encourages repeat business and guest satisfaction.
• Assist with sales tracking, financial reporting, and daily cash reconciliation.
• Participate in staff meetings and contribute to process improvements and operational initiatives.

Skills

Food & beverage

Supervisory experience

Leadership

Customer service

Cash handling

POS systems

Education

High school diploma or equivalent

Associate/Bachelor in Hospitality or Business

Tools

POS systems

Spreadsheets

Email

Job description

Discovery Cube is seeking a Café Assistant Manager to support daily café operations, uphold health and safety standards, and lead a team to deliver exceptional guest experiences. This non-exempt role emphasizes strong communication, organization, and brand-aligned service.

The ideal candidate will have 2+ years in F&B or hospitality, 1+ year in supervisory roles, and a track record of training staff, managing cash handling, and ensuring food safety compliance.