Cafe Team Lead: Drive Service & Team Growth

Workstream; Frederick (MD); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Flexible schedule

Paid time off

401k with matching

Employee discount

Paid training

Tips

Job summary

Tropical Smoothie Cafe in Frederick, MD is seeking a Team Lead to guide a busy crew and deliver friendly, high-quality service. You will help manage food and smoothie preparation while upholding brand standards and safety protocols throughout each shift.

You will train and coach crew members, maintain a positive work environment, and ensure customers receive the best possible experience in a fast-paced cafe setting.

Qualifications

• Must have leadership experience in a fast-paced hospitality or QSR environment.
• Excellent communication and interpersonal skills.
• Ability to multitask and work well under pressure in a busy cafe setting.
• Demonstrates customer-service excellence and brand standards.

Responsibilities

• Lead and motivate team members.
• Ensure excellent customer service.
• Oversee smoothie and food preparation; ensure quality and accuracy.
• Adhere to food safety standards.
• Model and enforce brand standards.
• Train and coach crew members.

Skills

Leadership

Customer service

Communication

Multitasking

Interpersonal skills

Education

High school diploma

Job description

Tropical Smoothie Cafe in Frederick, MD is seeking a Team Lead to guide a busy crew and deliver friendly, high-quality service. You will help manage food and smoothie preparation while upholding brand standards and safety protocols throughout each shift.

You will train and coach crew members, maintain a positive work environment, and ensure customers receive the best possible experience in a fast-paced cafe setting.