Team Lead Frederick, Rt 26 or Urbana, MD

Workstream; Frederick (MD); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Flexible schedule

Paid time off

401k with matching

Employee discount

Paid training

Tips

Job summary

Tropical Smoothie Cafe in Frederick, MD is seeking a Team Lead to guide a busy crew and deliver friendly, high-quality service. You will help manage food and smoothie preparation while upholding brand standards and safety protocols throughout each shift.

You will train and coach crew members, maintain a positive work environment, and ensure customers receive the best possible experience in a fast-paced cafe setting.

Qualifications

• Must have leadership experience in a fast-paced hospitality or QSR environment.
• Excellent communication and interpersonal skills.
• Ability to multitask and work well under pressure in a busy cafe setting.
• Demonstrates customer-service excellence and brand standards.

Responsibilities

• Lead and motivate team members.
• Ensure excellent customer service.
• Oversee smoothie and food preparation; ensure quality and accuracy.
• Adhere to food safety standards.
• Model and enforce brand standards.
• Train and coach crew members.

Skills

Leadership

Customer service

Communication

Multitasking

Interpersonal skills

Education

High school diploma

Job description

Tropical Smoothie Cafe is hiring a highly skilled Team Lead!

Are you passionate about leading a team in a fun and loving environment? Do you enjoy motivating others to deliver exceptional customer service? A team lead is a role model for the crew that consistently interacts with crew members and customers using "Tropitude" and follows and delivers 'Unparalleled

Hospitality' to each customer that visits our café. The team lead implements TSC brand standards

and leads the team to ensure satisfied customers.

Join our fun and enthusiastic team at Tropical Smoothie Cafe, where you will not only inspire a healthier lifestyle but also learn valuable leadership skills. As a Team Lead, you will play a crucial role in upholding our values of Relationships Rule, Think Bigger, All in, and High Five.

Responsibilities

• Lead and motivate team members
• Ensure excellent customer service
• Oversee smoothie and food preparation; execute food and smoothie preparation
• Adhere to and demonstrate food safety standards
• Adhere to and model brand standards
• Trains and coaches crew members

Requirements

• High school degree
• Previous experience in a leadership role
• Experience in QSR, fast food, hospitality or similar environment
• Excellent communication skills
• Ability to multi task and work in a fast-paced environment
• Interpersonal and communication skills
• Works 2 or more closing shifts per week

Benefits

• Flexible schedule
• Paid time off
• 401k with matching
• Employee discount
• Paid training
• Tips

Physical Requirements

Continuous standing and walking throughout the duration of each shift.

Bending, lifting and carrying up to 25 pounds to perform duties like stocking,

refilling ice or taking out trash. Constant face-to-face interactions with

crew members and customers. Safely navigate in a fast-paced cafe environment.

Location: Frederick 211 Shorebird St, Frederick, MD 21701, USA

At Tropical Smoothie Cafe, we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! Our Crew Members are key to delivering on this promise which is driven by our four values: Solid Relationships, Playing to Win, Creative Spirit and Living Better. If you thrive in a fast paced environment, have integrity, drive, and enthusiasm, you may be a great Tropical Smoothie Cafe Crew Member.