Café Supervisor: Hands-On Leader, Guest-First

Top Pot Doughnuts; Washington (District of Columbia); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k)

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

EAP

Employee Discounts

Growth Opportunities

Job summary

Top Pot Doughnuts is seeking a working supervisor to lead by example on the café floor, partnering with the Café Manager and District Manager to ensure a stellar guest experience and smooth operations. This hands-on leadership role is ideal for someone wanting to grow leadership skills while staying active with the team.

You’ll help manage daily café operations, support scheduling and onboarding, and maintain high standards of cleanliness, safety, and hospitality.

Qualifications

• At least 6 months of supervisory/lead experience (food/retail preferred).
• Hands-on leader who enjoys working alongside their team.
• Strong communication and organizational skills.
• Ability to stay calm, problem-solve, and make decisions in a fast-paced environment.
• Comfortable delegating tasks and helping direct shift operations.
• Basic computer skills and ability to learn operational systems and reporting.
• Food Handler’s Permit (or ability to obtain).
• Ability to work a flexible schedule including opening, closing, weekends, and holidays.

Responsibilities

• Lead with a 'guest first' mindset and support the team to create a great customer experience.
• Demonstrate strong customer service while guiding team members during shifts.
• Create a positive, team-focused environment and maintain open communication on the café floor.
• Support daily café operations including opening, closing, breaks, cash handling, and shift execution.
• Help manage product levels, ordering, waste, and inventory for smooth operations.
• Maintain cleanliness, organization, safety, and sanitation standards throughout the café.
• Support scheduling, training, onboarding, and staffing communication with the Cafe Manager.
• Identify operational hurdles and adapt quickly in a fast-paced environment.
• Monitor daily sales, deposits, reporting, and tip distribution accurately.
• Communicate maintenance and facility needs proactively.
• Work a flexible schedule including weekends and holidays; lift up to 25 pounds as needed.

Skills

Supervisory experience

Guest-first mindset

Customer service

Communication

Organization

Problem-solving

Speed and adaptability

Job description

Top Pot Doughnuts is seeking a working supervisor to lead by example on the café floor, partnering with the Café Manager and District Manager to ensure a stellar guest experience and smooth operations. This hands-on leadership role is ideal for someone wanting to grow leadership skills while staying active with the team.

You’ll help manage daily café operations, support scheduling and onboarding, and maintain high standards of cleanliness, safety, and hospitality.