Cafe Manager: Guest-First Leader & Growth Driver

Top Pot Doughnuts; Washington (District of Columbia); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Flexible scheduling

401(k)

Medical, Dental & Vision insurance

Paid time off & sick time

Employee Assistance Program (EAP)

Employee discounts - free doughnuts &咖

Job summary

Top Pot Doughnuts is seeking a working manager to lead floor operations and support daily cafe management in Washington, DC. You will balance guest service, team development, and operational execution to keep the café running smoothly and efficiently.

You will guide shift execution, cash handling, and uphold standards while partnering with the District Manager on hiring, training, and performance management to ensure a high-quality customer experience.

Qualifications

• 2+ years of leadership experience (food/retail preferred).
• Hands-on leader who enjoys working alongside their team.
• Strong communication and organizational skills.
• Ability to stay calm, problem-solve, and make decisions in a fast-paced environment.
• Basic computer skills and ability to learn POS systems.
• Food Handler's Permit (or ability to obtain).

Responsibilities

• Lead with a "guest first" mindset, stepping in to support the team and ensure a great experience every time.
• Demonstrate strong customer service while coaching and developing others.
• Create a positive, team-focused environment and build strong working relationships.
• Run daily café operations, including shift execution, cash handling, and maintaining company standards.
• Support hiring, training, and performance management in partnership with the District Manager.
• Manage product levels, ordering, and quality to ensure consistency and minimize waste.
• Monitor key areas of the business such as labor, sales, and overall café performance.
• Maintain cleanliness, organization, and safety in accordance with company and health standards.
• Work a flexible schedule, including opening, closing, weekends, and holidays.
• Occasionally lift and move up to 25 pounds and be active for the duration of shifts.

Skills

Leadership

Guest service

Communication

Organization

Problem solving

POS systems

Flexibility

Tools

POS systems

Job description

Top Pot Doughnuts is seeking a working manager to lead floor operations and support daily cafe management in Washington, DC. You will balance guest service, team development, and operational execution to keep the café running smoothly and efficiently.

You will guide shift execution, cash handling, and uphold standards while partnering with the District Manager on hiring, training, and performance management to ensure a high-quality customer experience.