Cafe Supervisor

TOP; Issaquah (WA); In loco; USD 25.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

Medical, Dental & Vision insurance

Paid time off & sick time

Employee Assistance Program (EAP)

Employee discounts — free doughnuts &咖

Growth opportunity

Descrizione del lavoro

Top Pot is hiring a working supervisor to lead the café floor alongside the Café Manager and District Manager, ensuring a strong guest experience and smooth operations.

This hands-on leadership role is ideal for someone with lead experience who wants to grow while still working closely with the team on daily tasks.

You’ll help oversee opening and closing, scheduling, inventory, cash handling, and daily performance while keeping the friendly Top Pot spirit.

Competenze

• Minimum 6 months of supervisory/lead experience (food/retail preferred).
• Hands-on leader who works with the team.
• Strong communication and organizational skills.
• Ability to stay calm, problem-solve and make decisions in a fast-paced environment.
• Food Handler’s Permit (or ability to obtain).

Mansioni

• Lead with a guest-first mindset to ensure great customer experiences.
• Guide team members during shifts and maintain strong communication.
• Support daily café operations: opening, closing, breaks, cash handling, shift execution.
• Manage product levels, ordering, waste, and inventory for smooth operations.
• Maintain cleanliness, organization, safety, and sanitation.
• Assist scheduling, training, onboarding, and staffing with the Café Manager.
• Identify and solve operational hurdles in a fast-paced setting.
• Monitor daily sales, deposits, reporting, and tip distribution accurately.
• Communicate maintenance and facility needs proactively.
• Work a flexible schedule including weekends and holidays.
• Occasionally lift and move up to 25 pounds.

Conoscenze

Supervisory experience

Guest-first mindset

Customer service

Communication

Organizational skills

Problem-solving

Delegation

Flexible schedule

Food Handler's Permit

POS systems

Strumenti

POS systems

Descrizione del lavoro

About the Role

This is a working supervisor position, leading by example on the floor while helping support the daily operations of the café. You’ll work closely with the Café Manager and District Manager to ensure a strong guest experience, smooth operations, and a positive team environment.

This role is ideal for someone with lead/supervisory experience looking to grow their leadership skills while continuing to work hands-on with the team

What’s not to love? It’s doughnuts and coffee—while getting paid to help lead a team and be the bright spot in someone’s day.

Some of our benefits we offer:

• 401(k)
• Medical, Dental & Vision insurance
• Paid time off & sick time
• Employee Assistance Program (EAP)
• Employee discounts — did we mention free doughnuts and coffee?
• Growth opportunity

What we are looking for someone who can:

• Lead with a “guest first” mindset, supporting the team and helping create a great customer experience
• Demonstrate strong customer service while helping guide team members during shifts
• Create a positive, team-focused environment and help maintain strong communication throughout the café
• Support daily café operations including opening, closing, breaks, cash handling, and shift execution
• Help manage product levels, ordering, waste, and inventory needs to support smooth operations
• Maintain cleanliness, organization, safety, and sanitation standards throughout the café
• Support scheduling, training, onboarding, and staffing communication in partnership with Cafe Manager as needed
• Help identify and solve operational hurdles while adapting quickly in a fast-paced environment
• Monitor daily sales, deposits, reporting, and tip distribution responsibilities accurately
• Communicate maintenance and facility needs proactively
• Work a flexible schedule, including opening, closing, weekends, and holidays
• Occasionally lift and move up to 25 pounds and be active for the duration of shifts

Requirements

What we’re looking for:

• At least 6 months of supervisory/lead experience (food/retail preferred)
• A hands-on leader who enjoys working alongside their team
• Strong communication and organizational skills
• Ability to stay calm, problem-solve, and make decisions in a fast-paced environment
• Comfortable delegating tasks and helping direct shift operations
• Basic computer skills and ability to learn operational systems and reporting
• Food Handler’s Permit (or ability to obtain)
• Ability to work a flexible schedule including opening, closing, weekends, and holidays

At Top Pot, we take pride in people, quality, and consistency by living our Core Values every day: Fun, Ambition, Commitment, Excellence, Team.

CAFE HOURS:
MON-FRIDAY 5:00 AM - 5:00 PM*
SAT & SUN 7:00 AM - 5:00 PM

* Drive-thru only 5am - 6am