Café General Manager - Lead Team & Guest Experience

Fat Miilk; Chicago (IL); Hybride; USD 70 000 - 95 000; Plein temps

Résumé du poste

Fat Miilk in Chicago seeks a General Manager to own the daily health and performance of the cafe, turning brand standards into consistent execution on the floor with warmth and care. You will build a strong team, manage schedules, training, inventory, cash controls, and guest experience while upholding financial and quality standards across all shifts.

As a people leader and operator, you’ll partner with company leadership on launches, events, and process improvements, coaching and developing

Qualifications

• 3+ years of café, restaurant, retail, or hospitality leadership experience.
• Multi-unit or high-volume leadership experience is a plus.
• Strong written and verbal communication, sound judgment, and ability to give/receive direct feedback.
• Ability to learn and teach coffee, beverage, and brand knowledge with accuracy and enthusiasm.
• Comfort using Square, scheduling/payroll systems, digital training tools, email, and basic operational reporting.
• Availability to work a flexible schedule including early mornings, evenings, weekends, holidays, meetings, and store emergencies.
• Ability to stand for extended periods and lift/carry café supplies/equipment as needed.

Responsabilités

• Lead all day-to-day store operations, including opening/closing readiness, service flow, cleanliness, safety, product quality, cash controls, and issue resolution.
• Build schedules reflecting business needs, approved availability, labor targets, training needs, and fair coverage; manage attendance and time-off requests.
• Recruit, onboard, train, coach, and develop café employees in partnership with company leadership; maintain training records and certifications.
• Create consistent execution of beverage recipes, prep standards, presentation, hospitality, and the story of Vietnamese coffee and Robusta.
• Review sales, labor, waste, inventory, comps/refunds, guest feedback, and operational reports; identify patterns and take timely corrective action.
• Manage ordering, receiving, storage, pars, counts, transfers, and vendor communication to protect product availability and control waste.
• Maintain the physical condition of the store and equipment; document incidents, repairs, safety concerns, and facilities needs promptly.
• Partner with Quality/Sourcing, Operations/Brand, Logistics/Tech, and company leadership on launches, events, systems, training, and process improvements.
• Handle employee and guest concerns with discretion, consistency, and sound judgment; elevate harassment, discrimination, safety, payroll, or legal concerns immediately.

Connaissances

Team development

Scheduling

Inventory management

Labor management

Cash controls

Guest recovery

Communication

Coaching

Coffee/beverage knowledge

Brand standards

Outils

Square

Payroll systems

Digital training tools

Email

Operational reporting

Description du poste

Fat Miilk in Chicago seeks a General Manager to own the daily health and performance of the cafe, turning brand standards into consistent execution on the floor with warmth and care. You will build a strong team, manage schedules, training, inventory, cash controls, and guest experience while upholding financial and quality standards across all shifts.

As a people leader and operator, you’ll partner with company leadership on launches, events, and process improvements, coaching and developing