Operations Lead - Chicago Flagship Cafe

Starbucks Corp.; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Tuition coverage via Starbucks College

Job summary

Starbucks Coffee Company is seeking an Operations Lead for the Reserve Cafe at the Chicago Roastery. The role supports store operations, coaches partners, and ensures an exceptional Reserve experience for guests. You will contribute to a high‑volume, team‑oriented environment and uphold Starbucks standards.

The position emphasizes integrity, service, and a collaborative culture, with emphasis on safety, training, and delivering a superior customer experience.

Qualifications

• Customer service experience in retail or restaurant setting.
• Willingness to work flexible hours including mornings, evenings, weekends or holidays.
• Ability to lead and coach teammates and uphold standards.
• Strong verbal and written communication skills.

Responsibilities

• Assist operations managers in executing store operations during shifts.
• Deliver high‑quality products and legendary service.
• Follow health, safety, and cash handling policies.
• Train and coach partners to reinforce Starbucks Reserve® standards.
• Maintain attendance, reliability, and a positive work environment.

Skills

Customer service

Flexible hours

Team leadership

Communication

Multitasking

Job description

Starbucks Coffee Company is seeking an Operations Lead for the Reserve Cafe at the Chicago Roastery. The role supports store operations, coaches partners, and ensures an exceptional Reserve experience for guests. You will contribute to a high‑volume, team‑oriented environment and uphold Starbucks standards.

The position emphasizes integrity, service, and a collaborative culture, with emphasis on safety, training, and delivering a superior customer experience.